We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
Our Strategy – Working Together, Improving Together
Our strategy sets out our vision, values, strategic aims and most importantly, how we will deliver against these ambitions for our patients, communities, and people in the future.
It is not just a document, it is for and about everyone at PHU, building on what we have achieved with a renewed focus on continuous improvement and the need to continue to work together and improve together to achieve our goals.
A full copy of the strategy can be downloaded here.
For more information, please visit our strategy webpage.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 02 May 2023
Pubs, clubs and bars in Portsmouth have teamed up with Queen Alexandra Hospital to help raise awareness of the best places for people to seek medical help – ahead of the busy bank holiday weekend.
Portsmouth Hospitals University NHS Trust is urging the community to only use its Emergency Department for life-threatening injuries and conditions – signposting people to other places they can get medical help.
Five of the Wetherspoons pubs in Portsmouth and several bars and restaurants in Gunwharf Quays will display posters, beer mats and small cards with details of the Trust’s campaign ‘Know Where To Go’ – with the hope it will give the public, many of whom may be celebrating in the city’s pubs, helpful information on the best places for medical support if they need it.
Previous spring bank holidays (2021 and 2022) have shown an increase in demand from people visiting the Emergency Department (ED) at Queen Alexandra Hospital.
· Demand is typically above average with Sunday the busiest day.
· The top complaints of patients visiting ED over previous Bank Holidays are abdominal pain, shoulder, head, hip, ankle and leg injuries and chest pain.
· Attendances peak in the early afternoon with midday-3pm being the busiest time.
· Around two in five patients require admission to a hospital bed.
Based on previous figures, the hospital is predicting over 300 people a day could turn up at the Emergency Department.
Dr Mark Roland, Deputy Medical Director at Portsmouth Hospitals University NHS Trust, said: “Bank Holidays are typically a very busy time for the hospital, people may struggle to access their GP and may not know where to go for medical treatment, so end up at the Emergency Department, putting even more pressure on our staff at a time when we’re already dealing with an influx of seriously injured or seriously ill patients.
“The public can help us by drinking responsibly and by using alternatives to ED like the Urgent Treatment Centres if they need medical attention, calling 111 or visiting their pharmacist for advice.
“We’re not trying to spoil anyone’s fun, but people need to think very carefully before choosing to come here.
“We’re always open but it’s crucial that the hospital’s Emergency Department is here for the people who need us to save their lives.”
The pubs and clubs taking part will display posters urging customers to know where to go for treatment, using, where appropriate, local Urgent Treatment Centres at St Mary’s Urgent Treatment Centre (PO3 6DW), Gosport Urgent Treatment Centre (PO12 3PW) and Petersfield Urgent Treatment Centre (GU32 3LB).
Beermats on tables and small cards will also be handed out to customers, as well as social media adverts to show people when to visit the ED at the Queen Alexandra Hospital and when to go elsewhere.
Emma Carrodus, manager of The First Post - JD Wetherspoon, Cosham, said: “Being part of the Know Where To Go campaign is very important to help our community know where the best place for them to get urgent care if they need it.
“Despite being a national chain, every Wetherspoon is community based and we want to be a part of helping our communities across Portsmouth. We’re happy to be part of this campaign and do our part to help our local NHS.”
For more information visit: https://www.porthosp.nhs.uk/knowwheretogo