We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 31 May 2022
All of Wetherspoon’s Portsmouth pubs and The Royal Albert Pub in Southsea are just some of the local establishments supporting the #KnowWhereToGo campaign by Portsmouth Hospitals University NHS Trust.
Emergency services are bracing themselves for a busy four days as people take time off work for the extra-long bank holiday and go to many events which have been organised as part of the Queen’s Jubilee celebrations.
Previous spring bank holidays (pre-Covid - 2016-2019) have shown an increase in demand from people visiting the Emergency Department (ED) at Queen Alexandra Hospital.
Data reveals:
Based on previous figures, the hospital is predicting over 250 people a day could turn up at the Emergency Department, with more than 300 people wanting treatment on the Monday following the four-day weekend.
Dr John Knighton, Medical Director at Portsmouth Hospitals University NHS Trust, said: “Bank Holidays are typically a very busy time for the hospital, we see increasing numbers of people coming to ED after drinking too much, getting hurt in fights or from injuring themselves from DIY activities at home.
“People may also struggle to access their GP and may not know where to go for medical treatment, so end up at the Emergency Department, putting even more pressure on our staff at a time when we’re already dealing with an influx of seriously injured or seriously ill patients.
“The public can help us by drinking responsibly and by using alternatives to ED like the Urgent Treatment Centres if they need medical attention, calling 111 or visiting their pharmacist for advice.
“We’re not trying to spoil anyone’s fun but people need to think very carefully before choosing to come here.
“We’re always open but it’s crucial that the hospital’s Emergency Department is here for the people who need us to save their lives.”
The pubs and clubs taking part will display posters urging customers to know where to go for treatment, using, where appropriate, local Urgent Treatment Centres at St Mary’s Urgent Treatment Centre (PO3 6DW), Gosport Urgent Treatment Centre (PO12 3PW) and Petersfield Urgent Treatment Centre (GU32 3LB).
Beermats on tables and small cards will also be handed out to customers, as well as social media adverts to show people when to visit the ED at the Queen Alexandra Hospital and when to go elsewhere.
Emma Carrodus, manager of The First Post - JD Wetherspoon, Cosham, said:
“Being part of the Know Where To Go campaign is very important to help our community think before they dial and know where the best place for them to urgent care if they need it.
“Despite being a national chain, every Wetherspoon is community based and we want to be a part of helping our communities across Portsmouth.
“There are plenty of alternatives to the Emergency Department and you can go to the Urgent Treatment Centres and the pharmacies.
“By choosing the right place to go this bank holiday, we can all help our local NHS.”
