We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 26 February 2020
On 10 May 2020, the Government announced plans to begin lifting measures, introduced in response to coronavirus, in a way that is safe and continues to protect the NHS. These are subject to change and tighter restrictions have been introduced in some areas of the country so you should check before visiting an area.
Guidelines have been published on staying safe outside your home, as well as important information on how to follow social distancing rules.
A full list of frequently asked questions about what you can and can't do can be found here.
Washing your hands often using soap and water remains important in reducing the spread of Covid-19.
Face coverings and face masks
Anyone using public transport and visiting indoor settings (including shops, libraries, hair salons and places of worship) will be required to wear a face covering, as well as all visitors/outpatients while in the hospital setting. Face coverings do not need to be worn by children under the age of 11 or those who may find it difficult to wear them safely/find it distressing.
You can find more information on making a face covering here.
What to do if you have symptoms
Current guidance from NHS England around coronavirus is as follows:
By staying at home you are helping to greatly reduce the overall amount of infection you and your household could pass onto others.
For more information on self-isolating, please follow this link.
The symptoms you need to be aware of are:
If you have coronavirus symptoms:
Use the NHS 111 online coronavirus service if:
Hand hygiene remains incredibly important and everyone is being reminded to follow Public Health England advice to:
More information can be found on the NHS website here
(Updated 10 August 2020)
