A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.
Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting.
At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.
We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 11 February 2020
Information for the public on the outbreak of COVID-19, including the current situation in the UK and information about the virus and its symptoms, is available from the Department of Health and Social Care and Public Health England here and is regularly updated.
The NHS across Southampton, Hampshire, the Isle of Wight and Portsmouth and Public Health England (PHE) is extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services continue to be available to the public.
The UK’s Chief Medical Officers have stated that the risk to the general public is moderate. Current national guidance remains that if you have arrived to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within the last 14 days, and are experiencing cough or fever or shortness of breath:
National guidance is to call NHS 111 in the first instance who will provide the most up-to-date advice.
Information for the public is available here.
Like the common cold, COVID-19 usually occurs through close contact with a person with COVID-19 via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.
Everyone is being reminded to follow PHE advice to:
Further information and advice is available via PHE’s “Public health matters” blog which is being regularly updated.