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Temporary visiting restrictions due to COVID-19

We recently made the difficult decision to suspend visiting to our hospital until further notice except in the below exceptional circumstances, to help reduce the spread of COVID-19.

Read more information about restrictions…


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

Temporary visiting restrictions due to COVID-19

We recently made the difficult decision to suspend visiting to our hospital until further notice except in the below exceptional circumstances, to help reduce the spread of COVID-19.

Read more information about restrictions…


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

During your stay in hospital you will meet a number of different members of staff.  All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do. 

If you have any questions about your treatment, please ask a doctor or a nurse.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

News

Hundreds of patients receive packages from loved ones during hospital stay thanks to new service launch

Date: 22 April 2020

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We know that being in hospital is never easy, and with visiting hours at Queen Alexandra Hospital (QA) suspended in all but exceptional circumstances to help limit the spread of covid-19, it can be especially hard on our patients.

But 84-year-old Maria Blaber can’t praise the hospital enough after she received a special delivery from her son, thanks to a new service at QA.

It has almost been a week since Maria, from Havant, was admitted to hospital and during that time she has not been able to see her family. But thanks to an army of volunteers at the hospital, Maria is now able to keep in touch with her family digitally after her son was able to drop off her iPad using the new service.

“I think this is a jolly good idea,” Maria says. “Being able to receive my personal items has really helped me a lot and I can’t praise the team enough. I never worry coming in to hospital as I know I am in safe hands and a service like this really shows how caring they are.”

Julie Williams, one of the many volunteers who has been helping to deliver the hundreds of packages, says she is pleased to be playing her part. “I am really glad to be doing this and I feel like I am making a real difference to the experience of the patients who are currently in hospital,” explains Julie. “Some of the relatives who drop off items can get really emotional, so I am here to listen and make sure the patients receive their personal belongings.”

The drop off station operates from Monday to Friday, 10am to 4pm and 10am to 2pm on the weekend, including bank holidays. Families can drop off essential items such as shower gel or clean clothes to the Main Entrance, A Level at QA.

Hannah Chadwick, Head of Quality - Patient Experience and Ward Accreditation, thanks all of the volunteers who are working hard to keep this vital service running: “Thank you to the volunteers who are making this so successful,” Hannah notes. “They are providing a great service for our patients and their relatives, and really doing a brilliant job.”

The Patient Advice and Liaison Service (PALS) has also introduced a way that enables patients to keep in contact with their friends and family by passing on personal messages.

Loved ones can email a personal message to the PALS team emailing PHT.PALS2@porthosp.nhs.uk or call the team Monday to Sunday from 10am to 3pm on 0800 917 6039 to leave a message. Each morning these messages will be printed out and laminated before being delivered to patients on the wards via our Family Liaison Officers. Photographs can also be included in messages.

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