We recently made the difficult decision to suspend visiting to our hospital until further notice except in the below exceptional circumstances, to help reduce the spread of COVID-19.
Read more information about restrictions…
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
We recently made the difficult decision to suspend visiting to our hospital until further notice except in the below exceptional circumstances, to help reduce the spread of COVID-19.
Read more information about restrictions…
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 22 April 2020
We know that being in hospital is never easy, and with visiting hours at Queen Alexandra Hospital (QA) suspended in all but exceptional circumstances to help limit the spread of covid-19, it can be especially hard on our patients.
But 84-year-old Maria Blaber can’t praise the hospital enough after she received a special delivery from her son, thanks to a new service at QA.
It has almost been a week since Maria, from Havant, was admitted to hospital and during that time she has not been able to see her family. But thanks to an army of volunteers at the hospital, Maria is now able to keep in touch with her family digitally after her son was able to drop off her iPad using the new service.
“I think this is a jolly good idea,” Maria says. “Being able to receive my personal items has really helped me a lot and I can’t praise the team enough. I never worry coming in to hospital as I know I am in safe hands and a service like this really shows how caring they are.”
Julie Williams, one of the many volunteers who has been helping to deliver the hundreds of packages, says she is pleased to be playing her part. “I am really glad to be doing this and I feel like I am making a real difference to the experience of the patients who are currently in hospital,” explains Julie. “Some of the relatives who drop off items can get really emotional, so I am here to listen and make sure the patients receive their personal belongings.”
The drop off station operates from Monday to Friday, 10am to 4pm and 10am to 2pm on the weekend, including bank holidays. Families can drop off essential items such as shower gel or clean clothes to the Main Entrance, A Level at QA.
Hannah Chadwick, Head of Quality - Patient Experience and Ward Accreditation, thanks all of the volunteers who are working hard to keep this vital service running: “Thank you to the volunteers who are making this so successful,” Hannah notes. “They are providing a great service for our patients and their relatives, and really doing a brilliant job.”
The Patient Advice and Liaison Service (PALS) has also introduced a way that enables patients to keep in contact with their friends and family by passing on personal messages.
Loved ones can email a personal message to the PALS team emailing PHT.PALS2@porthosp.nhs.uk or call the team Monday to Sunday from 10am to 3pm on 0800 917 6039 to leave a message. Each morning these messages will be printed out and laminated before being delivered to patients on the wards via our Family Liaison Officers. Photographs can also be included in messages.
