We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 25 May 2023
People seeking medical help in Portsmouth and its surrounding areas are being urged to only use Queen Alexandra Hospital’s Emergency Department for life-threatening injuries and conditions - ahead of this week’s busy Bank Holiday weekend.
Portsmouth Hospitals University NHS Trust remains very busy and previous spring bank holidays (2021 and 2022) have shown over 350 people attending its Emergency Department each day, many of whom could be treated elsewhere in the community.
Data reveals:
Dr Mark Roland, Deputy Medical Director at Portsmouth Hospitals University NHS Trust, said: “The hospital is incredibly busy right now, and Bank Holidays are typically even busier. People may struggle to access their GP and may not know where to go for medical treatment, so end up at the Emergency Department, putting even more pressure on our staff at a time when we’re already dealing with an influx of seriously injured or seriously ill patients.
“We are urging our community to consider using alternative treatment centres for non life-threatening illnesses or conditions. We have three Urgent Treatment Centres in the area which can treat a range of conditions and illnesses including sprains, stings, burns and other injuries. If people aren’t sure where to go, they can call 111 or visit 111 online. Pharmacists are also available to offer advice.
“We’re always open but it’s crucial we keep the hospital’s Emergency Department free for the people who need us to save their lives.”
For a full list of pharmacies open to the public over the Bank Holiday weekend, visit: www.england.nhs.uk/south-east/our-work/pharmacy-opening-hours/
For more information on the best places to go to seek medical help, visit: www.porthosp.nhs.uk/knowwheretogo
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