Current visiting times

After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

Current visiting times

After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

During your stay in hospital you will meet a number of different members of staff.  All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do. 

If you have any questions about your treatment, please ask a doctor or a nurse.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

News

Help us help you… use the right service

Date: 19 August 2020

Choose the right service

Organisations across the NHS continue to do all they can to manage demand for services while reducing the risk of COVID-19 transmission.

If you have a minor injury or illness, please do not attend our Emergency Department (ED) at Queen Alexandra Hospital (QA) – there is alternative help available seven days a week.

We continue to follow all national guidance to help reduce the risk of COVID-19. Social distancing measures remain in place so please only attend ED if it is an emergency. You may be redirected to an alternative service if you attend ED with a minor injury or illness.

NHS 111

If you or someone you know has a minor injury or illness, or if you are not sure whether you need urgent help, please call NHS 111.  

A health advisor will assess you, provide you with advice or direct you to the most appropriate service for your needs. This might be a local NHS Urgent Treatment Centre, a minor injuries unit, pharmacy, a GP service or your practice or another service. 

If you are advised to attend the ED but it is not a life threatening emergency, NHS 111 will book you a time slot.

Calling NHS 111 in the first instance will help us to keep you safe, reduce the risk of COVID-19 and ensure that you receive the right care in the right place, in a more timely way. 

IF YOU HAVE A MINOR INJURY

If you have a minor injury or illness, you can also use one of the facilities listed below, but you are advised to phone first before attending:

These urgent treatment centres and minor injuries units can help with a number of conditions including:

  • Cuts and grazes, infected wounds
  • Broken bones or fractures, sprains and strains
  • Bites and stings
  • Minor head injuries
  • Minor eye problems

IF YOU HAVE A MINOR ILLNESS

Phone your GP practice or use the econsult function on your practice website. You can also go to a local high street or supermarket pharmacy and seek advice there. Or if you are not sure, contact NHS 111

KEEP ED FREE FOR EMERGENCIES

Our Emergency Department remains open but it is for serious and life threatening conditions. If you or someone you know is experiencing a medical emergency you/they can still attend our ED or alternatively please dial 999.

Medical emergencies can include:

Also call 999 if you think someone has had a major trauma, such as after a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.

COVID-19

If you have symptoms of COVID-19 (a high temperature; a new, continuous cough; or loss or change to your sense of smell or taste), please do not attend the Emergency Department or any of these other services. Check what to do here.

 

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Queen Alexandra Hospital,
Cosham,
Portsmouth,
PO6 3LY

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