We recently made the difficult decision to suspend visiting to our hospital until further notice except in the below exceptional circumstances, to help reduce the spread of COVID-19.
Read more information about restrictions…
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
We recently made the difficult decision to suspend visiting to our hospital until further notice except in the below exceptional circumstances, to help reduce the spread of COVID-19.
Read more information about restrictions…
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 19 August 2020
Organisations across the NHS continue to do all they can to manage demand for services while reducing the risk of COVID-19 transmission.
If you have a minor injury or illness, please do not attend our Emergency Department (ED) at Queen Alexandra Hospital (QA) – there is alternative help available seven days a week.
We continue to follow all national guidance to help reduce the risk of COVID-19. Social distancing measures remain in place so please only attend ED if it is an emergency. You may be redirected to an alternative service if you attend ED with a minor injury or illness.
NHS 111
If you or someone you know has a minor injury or illness, or if you are not sure whether you need urgent help, please call NHS 111.
A health advisor will assess you, provide you with advice or direct you to the most appropriate service for your needs. This might be a local NHS Urgent Treatment Centre, a minor injuries unit, pharmacy, a GP service or your practice or another service.
If you are advised to attend the ED but it is not a life threatening emergency, NHS 111 will book you a time slot.
Calling NHS 111 in the first instance will help us to keep you safe, reduce the risk of COVID-19 and ensure that you receive the right care in the right place, in a more timely way.
IF YOU HAVE A MINOR INJURY
If you have a minor injury or illness, you can also use one of the facilities listed below, but you are advised to phone first before attending:
These urgent treatment centres and minor injuries units can help with a number of conditions including:
IF YOU HAVE A MINOR ILLNESS
Phone your GP practice or use the econsult function on your practice website. You can also go to a local high street or supermarket pharmacy and seek advice there. Or if you are not sure, contact NHS 111
KEEP ED FREE FOR EMERGENCIES
Our Emergency Department remains open but it is for serious and life threatening conditions. If you or someone you know is experiencing a medical emergency you/they can still attend our ED or alternatively please dial 999.
Medical emergencies can include:
Also call 999 if you think someone has had a major trauma, such as after a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.
COVID-19
If you have symptoms of COVID-19 (a high temperature; a new, continuous cough; or loss or change to your sense of smell or taste), please do not attend the Emergency Department or any of these other services. Check what to do here.
