After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 20 July 2021
Health leaders across Hampshire and the Isle of Wight are urging people to “choose well” this summer amid rising demand on the local NHS.
People are being asked to think carefully about the support they need and reminded of the healthcare services available to them to on their doorstep.
The NHS is always there for anyone who needs help, they stress, but it is more important than ever that people think carefully about where to get the help they need.
GP surgeries, the 111 service, Emergency Department (ED) teams, mental health services, ambulance crews and call handlers – staff in all sectors of the NHS in Hampshire and the Isle of Wight have been seeing a sustained trend of rising demand after the disruption of the COVID-19 pandemic.
Dr Derek Sandeman, Chief Medical Officer at Hampshire and Isle of Wight Integrated Care System, said: “The public’s support during the pandemic so far has been inspiring and humbling, and NHS staff across Hampshire and the Isle of Wight are still totally focused on doing what they do so brilliantly - working incredibly hard to serve those people who rely on them so much. I know I speak on behalf of colleagues from all parts of the NHS when I say that we are all so grateful for the backing we have received.
“The best way that people can continue to show that support is by thinking carefully about the help they need and choosing well – not just to help the staff, but to help themselves get the right help, quickly. Emergency Departments will always be there for anyone facing a really serious or life-threatening emergency, but for everyone else there are excellent options which are quicker, and more convenient.
“Thinking carefully about the help you need is a ‘win-win’. Patients win because it means getting the right support, at the first time of asking. And staff win because they are able to focus their skills and efforts on caring for the people who need them.
“Pharmacies can provide a huge range of medicines and expert advice, close to home. Using the NHS 111 service – either online, or by phone – lets the NHS do the thinking for you, and will direct you straight to the right place for your needs. All GP surgeries offer ‘on the day’ services as well as routine appointments, and all can be contacted online, or by phone. There are treatment centres across our area which often give people a more local alternative to waiting in ED.
“The impact of the pandemic on the NHS right now is thankfully far less than it has been, but everyone still has a key role to play in helping our frontline teams to give people the best possible help. And if you’re not sure what to do – please ask. Having an injury or illness can be stressful, so the 111 service is there to help you make good choices at a difficult time.”
Our communities are reminded that many common illnesses and injuries can be treated at home – the most convenient option of all. Information and tips are available on the NHS Choices website at www.nhs.uk.
Locally there is a huge range of help that people can access if they do need treatment or advice from the NHS. A useful summary of all the help available can be found here: Your Local Services (hampshiresouthamptonandisleofwightccg.nhs.uk).