After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 25 March 2022
The next significant step in providing the people of Portsmouth and surrounding areas with a brand new and expanded Emergency Department (ED) has been approved this week, with Portsmouth City Council granting full planning permission for the build.
Supported by £58 million of national funding, the new ED will provide a range of new and improved facilities including double the current resus capacity from four adult bays to eight for patients needing treatment for critical conditions; two further paediatric resus bays for children; a new CT scanner for patients requiring a specialist scan, and faster access to our radiology team for scans and tests.
Penny Emerit, chief executive, said: “I’m really excited to see us reach the next important step in providing an effective, modern and welcoming ED facility for our whole community.
“We will have the opportunity to implement best practice for patients needing urgent and emergency care, continue to improve patient safety and allow colleagues to work in a more streamlined way.”
The new design will also give nursing teams better visibility across the department enabling faster decision-making by clinicians. This will mean people visiting the department will receive the treatment they need in a timely way.
Adults and children will be treated in single rooms, improving privacy and dignity and enabling any patient with symptoms of Covid-19 or other potentially infectious conditions to be isolated quickly.
The new department will also be energy-efficient, include easy-to-understand signage and wayfinding for visitors, and provide our staff team with dedicated rest areas to support their wellbeing. The building will be sited on the current East Car Park and construction work will begin in September 2022.