Temporary visiting restrictions due to COVID-19

We recently made the difficult decision to suspend visiting to our hospital until further notice except in the below exceptional circumstances, to help reduce the spread of COVID-19.

Read more information about restrictions…


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

Temporary visiting restrictions due to COVID-19

We recently made the difficult decision to suspend visiting to our hospital until further notice except in the below exceptional circumstances, to help reduce the spread of COVID-19.

Read more information about restrictions…


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

During your stay in hospital you will meet a number of different members of staff.  All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do. 

If you have any questions about your treatment, please ask a doctor or a nurse.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

News

For urgent medical help call NHS 111 to book an Emergency Department time slot

Date: 19 August 2020

Time: 10:03

Your NHS is providing a new and more convenient way for you to access urgent care at Queen Alexandra Hospital in Portsmouth. 

If you need medical help and it is not a life-threatening emergency, call 111 as they can book you a time slot at the Emergency Department if you need one. 

Your advisor can also direct you to a more appropriate NHS service depending on your needs, such as: 

  • Your GP practice
  • A local pharmacy
  • St Mary’s Urgent Treatment Centre in Portsmouth
  • Petersfield Community Hospital Minor Injuries Unit
  • Gosport War Memorial Hospital Minor Injuries Unit 

Calling 111 first will help us to maintain social distancing and ensure that you receive the right care in the right place, in a more timely way. 

If you or someone you know is experiencing a medical emergency, you can still attend the Emergency Department or call 999. 

If you have a minor injury

If you have a minor injury or illness, you can also use one of the facilities listed below, but you are advised to phone first before attending:

These urgent treatment centres and minor injuries units can help with a number of conditions including:

  • Cuts and grazes, infected wounds
  • Broken bones or fractures, sprains and strains
  • Bites and stings
  • Minor head injuries
  • Minor eye problems

If you have a minor illness

Phone your GP practice or use the econsult function on your practice website. You can also go to a local high street or supermarket pharmacy and seek advice there. Or if you are not sure, contact NHS 111

Keep the Emergency Department free for emergencies

Our Emergency Department remains open but it is for serious and life threatening conditions. If you or someone you know is experiencing a medical emergency you/they can still attend our ED or alternatively please dial 999.

Medical emergencies can include:

Also call 999 if you think someone has had a major trauma, such as after a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.

COVID-19

If you have symptoms of COVID-19 (a high temperature; a new, continuous cough; or loss or change to your sense of smell or taste), please do not attend the Emergency Department or any of these other services. Check what to do here.

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Queen Alexandra Hospital,
Cosham,
Portsmouth,
PO6 3LY

© 2020, Portsmouth Hospitals NHS Trust