Current visiting times

After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

Current visiting times

After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

During your stay in hospital you will meet a number of different members of staff.  All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do. 

If you have any questions about your treatment, please ask a doctor or a nurse.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

News

Driving Efficiency Through Technology with ‘Bob’

Date: 24 August 2021

Driving efficiency thru technology

Portsmouth Hospitals University NHS Trust (PHU) are proud to announce that our IT team has been shortlisted for three prestigious awards with the Health Service Journal (HSJ) and Health Tech News (HTN) awards. The awards recognise the innovative use of technology to transfer patient notes between the ambulance service and our emergency department (ED) at Queen Alexandra Hospital in Cosham.  

 

Shortlisted in HSJ’s Driving Efficiency Through Technology award, and in two categories for the HTN awards; Best Use of AI and Automation Tools and the Best Health Tech Solution of the Year, handovers have been innovatively transformed through the introduction of ‘Bob’. Using Intelligent Automation (IA) ‘digital worker’ technology, ‘Bob’ automates the transfer of data from the South Central Ambulance Service (SCAS) computer system into PHU’s ED system.

 

Providing the clinical workforce with a process to quickly access patient information as soon as possible and prior to examination is vital for reducing risk and ensuring patient safety.

 

By shadowing the ED administration department, members of the IT team were able to map the patient record workflow and pathways from the ambulance into ED. This resulted in the concept of ‘Bob’ a digital worker, employed to assist with the reduction of manual patient documentation uploads, being developed.

 

Since going live with ‘Bob’ in April 2021, the ED team has:

  • Uploaded 115 documents on average a day, resulting in IA performing 82% of uploaded patient information documentation

 

  • Supported the increase in information being uploaded before the doctor has seen the patient, from 69.3% to 77.6% leading to increased patient safety.

 

  • Saved an average of one minute by automating the process for uploading of documentation. With 137 patients on average arriving at the hospital by ambulance per day, this has improved patient flow and released staff to care for patients.

 

Bryan Macleod, consultant in emergency medicine at PHU, said, “Being able to read the handover before seeing a patient facilitates a safer, more complete assessment. There are fewer delays in the uploads and incorrect matching of patients.”

Throughout the journey to enable Bob to go live, the learning has been shared with multiple health providers within the Hampshire and Isle of Wight Integrated Care System (ICS) including the Isle of Wight NHS Trust, following our Acute Care Partnership in 2020.

 

With the digital arm of the NHS (NHSX) developing a roadmap for intelligent automation across the health and social care sector, the IT team at PHU are aiming to share their success stories and help steer the agenda on IA usage in healthcare.

 

Claire Durrant, emergency floor IT systems lead at PHU, said, “We are thrilled to have received this fantastic news. As a result of going live successfully with ‘Bob’, the Trust is beginning to see a number of opportunities to integrate IA across numerous departments, which is really exciting. I want to thank everyone on the team who was involved in enabling this project to successfully go live.”

 

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