A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.
Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting.
At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.
We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 23 March 2020
Being discharged from hospital: what you need to know
Over the coming weeks the NHS needs to make sure it is able to support all those who will need hospital treatment as a result of coronavirus (COVID-19). To do this we need to organise the safe discharge of people who are well enough to leave hospital.
A staff member will discuss the discharge process and transport arrangements with the patient directly when they are well enough to leave hospital, or with a family member, friend or carer. Patients will either be discharged to their own home or to another place of care (such as a care home or community hospital).
If they require care and support when they get home, this will be arranged. Any care provided will be free of charge for a period of time to support their recovery. After this time they may be required to contribute to the cost of care.
Please be aware that patients will not be offered a choice of where they will be discharged to and they will not be able to remain in hospital if they choose not to accept the care that is offered following discharge. Our focus needs to be on freeing up as many hospital beds as quickly as possible while ensuring that patients are discharged safely and to the most appropriate place. We ask for your continued understanding and support as we do this. Thank you.