We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 15 March 2023
Recovering from a stroke in hospital didn’t stop a dad from Locks Heath from seeing his beloved daughter get married – thanks to help from a dedicated hospital team.
When the Family Liaison Team (FLO) at Queen Alexandra Hospital in Cosham, heard stroke patient Geoff was unable to attend his daughter’s wedding in Solihull, they set to work to ensure he could still witness the special event.
Tina and Harry from the hospital Trust’s FLO team, Senior Sister Annie and Health Care Support Worker Rudi liaised with Geoff’s daughter Kat to ensure a camera was set up at the wedding. They then worked together organising balloons, cake and prosecco and invited other patients on the ward to join in and watch a live stream of the wedding.
The retired pipefitter welder was in the Lotus Rehab ward at Queen Alexandra Hospital for three months following a stroke in December. He received physiotherapy to help him walk again and take care of himself at home. Now, he has been discharged and will continue to receive help from the Community Stroke Rehab team.
Despite the disappointment of missing the ceremony in person, Geoff was “over the moon” that he was still able to participate, watching his son and grandson take his place walking his daughter down the aisle. He said: “It couldn’t have gone any better really.
“I couldn’t believe how much the hospital staff put themselves out to organise it and look out for someone else. They went above and beyond”.
Family Liaison Officer Tina added: “I just felt it was so important to make the day feel special for Geoff and to ensure he could celebrate his daughter Kat’s special day, if only virtually. It was a lovely memorable day with lots of laughter and joy.”
The Family Liaison Service at Portsmouth Hospitals University NHS Trust was set up during the Covid-19 pandemic to provide wellbeing support to patients, as well as helping those in the hospital keep in touch with their loved ones.