We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
Our Strategy – Working Together, Improving Together
Our strategy sets out our vision, values, strategic aims and most importantly, how we will deliver against these ambitions for our patients, communities, and people in the future.
It is not just a document, it is for and about everyone at PHU, building on what we have achieved with a renewed focus on continuous improvement and the need to continue to work together and improve together to achieve our goals.
A full copy of the strategy can be downloaded here.
For more information, please visit our strategy webpage.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 01 November 2023
Today (Wednesday 1 November) Portsmouth Hospitals University NHS Trust (PHU) have declared a critical incident to protect patient safety as the hospital and emergency department are over full. Demand for emergency and urgent care is far outstripping the capacity available in Portsmouth and South-East Hampshire.
Our staff are doing everything in their power to care for patients in a safe and timely way, but the high number of people needing care mean there are very long waits in our ED and for admission to our wards. This is not acceptable, and we apologise to our patients and community.
The Portsmouth community and partners can help us by doing everything they can to decompress our hospital: supporting patients who are ready for discharge and thinking carefully before making a trip to our Emergency Department, which should always be the place for treating emergencies, but not the first port of call for more minor illnesses.
Our emergency services remain open and we will still be here for people who have life threatening injuries and illnesses, but there will be long waits for other injuries and conditions. Alternative support and care is available through Urgent Treatment Centres (UTCs), Pharmacies and primary care. You can also contact NHS 111 online or by calling 111 for advise on where to access help if you are unsure.
You can also support us by helping your friends or family get home from hospital as soon as possible. We know that friends and family play a key role in helping get patients home where their recovery can continue more quickly in their own surroundings. Please speak to the team of healthcare professionals on the wards about how you can help and if you can support discharge a few days earlier. It is best if you can collect your loved ones and not rely on the hospital to organise patient transport, this can reduce delays, and be a better experience for your relative or friend. Every day matters and you will be helping us care for people that still require our care. More information can be found on our Ready to Go webpage.
We are working closely with our partners across Hampshire and the Isle of Wight who are also taking actions to provide capacity and support in their services.
Thank you for all your support during this difficult and busy time.