After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 12 October 2022
A critical incident has been declared by Portsmouth Hospitals University NHS Trust yesterday (Tuesday 11 October) due to extreme demand for its emergency services far outstripping the capacity available in Portsmouth and South East Hampshire at this time.
The Queen Alexandra Hospital's Emergency Department (ED) is operating a strict redirection to alternative services where necessary and is advising the community it will only treat people for life threatening conditions or injuries.
The Trust is working closely with its partners across Hampshire and the Isle of Wight who are also taking all critical incident actions to provide capacity in all services.
Dr John Knighton, Medical Director at Portsmouth Hospitals University NHS Trust, said: "The Emergency Department is full of patients requiring admission to the hospital resulting in long delays for patients arriving by ambulance.
"The length of delays being experienced and the lack of capacity to treat emergencies puts patient safety at significant risk. That is why we have declared a critical incident today - to prioritise emergency capacity for the treatment of emergency patients only."
A critical incident is any localised incident where the level of disruption results in the organisation temporarily or permanently losing its ability to deliver critical services, patients may have been harmed or the environment is not safe requiring special measures and support from other agencies, to restore normal operating functions.
Dr John Knighton continued: “We need the local community to help us by helping patients get home as soon as possible and only using the Emergency Department for life threatening conditions and injuries.
“Our immediate priority is to ensure there are beds available for our most seriously ill patients and we will be focusing on safely discharging as many patients as possible. We ask that families and loved ones support us with this and collect patients as soon as they are ready to be discharged.
“We also urge you to not attend the ED unless it’s an emergency. Non-emergency attendances will not be seen and you will be redirected to the Urgent Treatment Centres at St Mary’s Hospital, Gosport and Petersfield. If you need to know where to get help and support please go to NHS 111 online."
The Trust will be reviewing the situation regularly and thanks the community for its support during this difficult and busy time.
