After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 16 January 2023
The critical incident at Portsmouth Hospitals University NHS Trust (PHU) has been stepped down today (9am, Monday 16th January).
The Trust has been operating in critical incident mode since the 29th December to ensure that patient safety is maintained throughout a very prolonged period of pressure, additional beds open across the hospital and high volumes of patients requiring emergency care. This means that it has been difficult to provide all our services for our community.
Medical Director Dr John Knighton said:
“We are able to step down the incident thanks to the hard work and absolute focus by colleagues and teams across the hospital over a lengthy period. We must also pass on our thanks to our health and social care partners who have supported us, particularly with discharging patients in a timely way and avoiding admissions to hospital.
“The stepping down of the incident is a positive move in the right direction, but the hospital remains incredibly busy and we are focused on a number of actions to ensure that we can continue to provide timely care, in the right setting for our patients. This includes immediate handover of patients from ambulances; ensuring we move patients who require ongoing care and treatment from the Emergency Department to the most appropriate place; a continued focus on timely discharge and avoiding the need for admission where possible.
“We are very grateful to the local community, patients and their families for their patience and support during the last few weeks. Due to the pressure we have been under, our patients may not have consistently had the best experience that you expect from us. But our focus throughout has been on patient safety.”
How you can continue to help:
· Only use the Emergency Department for life-threatening illnesses or injuries. Please use other services such as the Urgent Treatment Centres, NHS 111 online, your GP or pharmacy.
· Please help us get patients home when they are ready. A list of key can actions can be found here - https://www.porthosp.nhs.uk/ready-to-go.htm
· Treat our staff with kindness and respect. We are doing everything we can to care for you as safely and quickly as possible.
