We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 07 July 2021
A new wellbeing service, which will see trained PHU staff support colleagues experiencing stressful or traumatic situations, has been officially launched.
The Critical Incident Stress Management (CISM) service is run by a cohort of volunteers from different departments across the Trust, who will be on hand to give confidential debrief sessions with individuals and teams following critical or traumatic incidents.
Serena Cottrell, a paediatric emergency physician, is one of the new CISM debriefers and says the training programme has prepared her to ‘offer this fantastic service’.
She said: “I know what a great team looks like but I also know that if you don’t look after and value yourself and colleagues then if affects everyone.
“I am honoured to be part of the Trust’s new service of volunteer psychological debriefers.
“The training course was one of the best I have ever attended and has made me feel prepared to offer this fantastic service to colleagues within the hospital.
“I believe it will help the teams, who use the service, be reassured that many of the reactions they experience post a traumatic event are normal and shared by their colleagues. It will help the team work together to heal and identify a time scale that helps people know if they need help if reactions persist.”
Portsmouth Hospitals Charity has funded the CISM programme and the team at PHU have worked in collaboration with Dave Hannigan from Southern Health NHS Foundation Trust.
CISM coordinator Sebastian Weckwerth said: “We know that workplace incidents can be incredibly stressful and even potentially traumatic, especially for anyone working within healthcare and therefore it is great to see that there are provisions that can help with this.
"We hope that these incidents are few and far between but it is still important to have this in place to enable staff to access support but also to make sense of what has happened. It is encouraging to see that the service has already been used successfully and I hope it will be a real benefit to PHU.”
Chief nurse Liz Rix added: “This has been set up not only in a response to the ongoing COVID-19 pandemic but more importantly to bring further wellbeing provisions to all staff at PHU.
“We know that to provide the best care, we have to care for ourselves as well and we are committed to looking after our staff wellbeing as best as possible.”