After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 22 December 2020
21 December 2020
For the overwhelming support you have shown us and other NHS partner organisations over the last year, we will never be able to say thank you enough. 2020 has been a year like no other and all of us whether we have lost a loved one, worked throughout or isolated at home, have experienced hardship, uncertainty and a whole variety of emotions.
Throughout the spring and summer, many of you stood outside your homes or places of work on a Thursday and clapped, not just for those of us working in the NHS, but for all key workers across the country. In that first wave we felt the support and encouragement from so many of you but this pandemic is not over yet and we need to ask for your help again.
This time last year, we hadn’t really heard of COVID-19 and now it is a constant part of our lives. Since the first wave we have learnt so much about the virus, how it affects us, how it is transmitted and what treatments can help. Outcomes are better than they were, and vaccination will help reduce case numbers and hopefully protect us all in the long run.
However, right now, cases are higher at QA as we are treating both Covid and non-Covid patients. While we have plans in place to care for more patients affected by the virus, we are under increasing pressure, with more requiring intensive treatment than earlier in the year. Our whole hospital remains even busier than at this time in a normal winter, which makes maintaining social distancing even harder than usual.
The thousands of individuals who make up Portsmouth Hospitals University NHS Trust (PHU) are working tirelessly, as they have done throughout the year, to ensure we continue providing the safe, compassionate care that we would want for our own friends and families. While we remain open and here for you whenever you need us, we are busy across all services and really need your help to keep the space there for those who need our services most.
We all have a role to play in reducing the spread of COVID-19 and following the guidance issued in our area is the best place for us to start. Please ask your friends and family to continue following the rules, maintain good hand hygiene and wear a mask, if they are able. Use the correct service whether that is your GP Practice, pharmacist, Minor Injuries Unit, Urgent Treatment Centre or Emergency Department and if you aren’t sure which is the right service, contact 111 First for advice.
We know this is tough and we know it is asking a lot, but the rules and the NHS are there for all of us. We know many of you, like us, want to spend time with your friends and loved ones, to visit restaurants, see a show, or just do something that makes you happy. There is a very clear link however: more contacts lead to more cases of Covid, which will result in more hospital admissions and, unfortunately, more people becoming extremely sick and requiring intensive support. The truth is the less contact we have with others, the less this virus will spread and affect those we love. By working together earlier in the year, we have shown that we can bring down the rate of transmission and help keep each other safe and take pressure off your hospitals and health services. We now need to do that again.
I for one am proud to be not just the CEO of the QA, but to personally be a part of the community. Queen Alexandra Hospital is my local hospital too and I know will be here for all of us, whenever we need it most.
Mark Cubbon
Chief Executive
Portsmouth Hospitals University NHS Trust
