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We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
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During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
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We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 08 October 2021
An intelligent automation technology, which has improved patient flow and saved staff time in the emergency department at Portsmouth Hospitals University NHS Trust, has won Best Health Tech Solution of the Year at the Health Tech News (HTN) awards.
The IA technology, known as Bob, automates the transfer of patient notes from South Central Ambulance Service (SCAS) to our system in the emergency department at Queen Alexandra Hospital during patient handovers.
Members of the IT team worked with the emergency department’s administration department and were able to map the patient record workflow and pathways from the ambulance into ED.
The team designed ‘Bob’ to help reduce the need to manually upload patient documentation with 82 per cent of documents now completed by the IA technology.
This provides our clinicians with quicker access to incoming patient’s information, ensuring reduced risk and patient safety.
The technology also received a highly commended in the Best Use of AI and Automation Tools category at the HTN awards.
Claire Durrant, emergency floor IT systems lead at PHU, said: “We are delighted to receive an award and a highly commended nod for ‘Bob’.
“This technology really has made a difference to our staff and to our patients. Our teams are working on a number of opportunities to integrate AI across several departments and we are excited to be at the forefront of IA usage in healthcare.”
It comes after the IT team won Digital Transformation of the Year award at the National Technology Awards for their work to create streamlined IT solutions which have saved 50,000 clinical hours.
They created a network of clinicians, from a range of specialities, to help co-design the solutions and collect feedback from colleagues and patients.
Read more about how our IT team and clinicians how designed digital solutions across our Trust on our website.