After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 15 February 2023
A community first responder for the Isle of Wight NHS Trust has praised the care he received after having a heart attack in the early hours of Tuesday 8 November 2021.
Murray Clark, who had previously worked for South East Coast Ambulance Service for 9 years and more recently as a community first responder for the Isle of Wight NHS Trust Ambulance Service, went to bed at 11pm before waking up at 3am with severe chest pains.
With no improvement after taking aspirin and heartburn medication, he took his blood pressure, was shocked to see it was over 200 and rightly suspected he was having a heart attack.
“I woke my wife up, told her what I thought was happening and she drove me to St Mary’s Hospital. Once we arrived, I was quickly triaged by the emergency care team and a nurse performed an electrocardiogram (ECG) that confirmed I had experienced a STEMI heart attack.
“The medical team were fantastic and acted quickly, taking the decision to thrombolyse me. Within 15 minutes of the procedure the pain had subsided. They were calm, collected and kept me informed of what was happening every step of the way.”
Thrombolysis, commonly used to treat stroke cases, helps to remove any blot clot in the body and so the risk of further strokes or heart attacks.
Murray still required further treatment from the cardiology team at Queen Alexandra (QA) Hospital, Portsmouth Hospitals University Trust. The emergency care team arranged a cross-Solent transfer to the mainland and Murray was blue lighted to QA via HoverTravel that morning at 8am.
Murray said: “I was quickly transferred and admitted to the catheterisation laboratory, more commonly known as a cath lab at QA, where the cardiology team, treated me by clearing my arteries and fitting them with four stents.
“I was discharged from QA that Saturday and returned to work six weeks later. The care I received across the two organisations was brilliant. Although I was surprised that the Isle of Wight NHS Trust did not have a cath lab my care and my transfer between the two hospitals was seamless.
“Since my heart attack I have returned to both hospitals for follow up appointments and the aftercare I have received from the teams has been faultless.
Murray said: “Living on an island will inevitably come with its challenges in accessing services we might sometimes need. However, the partnership between our Island and mainland healthcare services meant that I got the care that I needed.”
