Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. Wards and departments have local guidelines about visiting times based on the needs of their patients which should be available at the entrances to wards and departments.
Portsmouth Hospitals NHS Trust is committed to the active involvement of family carers during a hospital stay of the person they care for and enabling patients to keep in contact with friends and family. Family carers and visitors play an important role in supporting patients during an episode of ill health. Patients have told us a more flexible and inclusive approach to visiting would improve the overall experience of patients and there is a need to better recognise the valuable contribution that family carers make. Our visiting guidance has been written using the principles of John’s Campaign and promotes the right to stay with someone in hospital to support them as often as they are able.
The following are some key principles that apply to all visitors
Arrangements for family/friend carers
Arrangements can be made between the ward staff and family or friend carers on admission to hospital which ensures we all understand the role they will wish to have in the participation of caring for their loved one or friend. All carers are offered a referral to the QA Carers Team, details of which can be found below.
We actively promote the rights of carers to stay with the cared for while they are in hospital if they wish to do so. While Carers are in our care, there are a number of principles we aim to meet to support them;
Family carers are welcomed during the hospital stay of the person they care for.
They will be supported to participate in care to the extent they, and the person they care for, wishes.
Carers will be offered a carer’s assessment and a referral to the QA Carers Team to ensure appropriate support during hospital stay and in preparation for discharge.
Carers will be actively involved in care and discharge planning to ensure the safe, effective and timely discharge of patients.
Visitors are encouraged to help patients maintain contact with their friends and family.
Wards and departments will provide local visiting times based on the needs of their patients.
Out of hours visiting may be agreed with the ward team.
Carers also told us they would like to have a document that they could keep with them that would support any agreements made with the ward staff. We wrote the 'This Is Us' carers passport to do just that.