Patient Advice Liaison Service (PALS)

The PALS is a free and confidential service for patients and carers.  We can help answer any questions about your experience with the hospital and can offer advice and support for you, your family, carers and friends. 
We can offer “on the spot” confidential advice if you have queries or difficulties about health and social care services, provide information about hospital services and help you to find other organisations or groups that may be helpful to you.
Portsmouth Hospitals NHS Trust values your opinions and recognises the importance of your experiences and your feedback is invaluable in helping us to continue to improve our services to you.

The Staff of Portsmouth NHS Hospitals Trust are committed to providing our patients and visitors with services of the highest standard. Although we work hard to achieve these standards of service and care at all times, things can sometimes go wrong. Should this happen we want to know and we will do all that we can to put it right and make sure that the same thing doesn’t happen again, to you or someone else. All comments and complaints are taken very seriously and we try very hard to learn from what you tell us.

Contacting the Patient and Customer Services Team (incorporating PALS)

There are several ways in which you can contact our team. Opening hours are Monday to Friday 9am till 4pm. You can drop in at our office for on-the-spot advice or support between 10am till 3pm.
You can also write, telephone or email the PALS Team (details below). 

Telephone us on: Freephone 0800 917 6039 
Email us on:

Write to us at: 

Portsmouth Hospitals NHS Trust
Patient Liaison and Advice Service
Health Information Office
Queen Alexandra Hospital
Southwick Hill Road
Cosham, Portsmouth

Out of Hours

There is an answer phone at the PALS Team office, please leave a message and an Officer will get back to you as soon as possible. In an emergency, or when the Office is closed please ask a member of staff or contact the hospital switchboard and ask for the 'duty manager'.

Whatever your concerns, please be assured that high standards of care will be provided at all times

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Last updated - 16 April 2018

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