We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Users needing to remotely access Portsmouth Hospitals IT Services, can do this through the ‘idesktop solution’. Users connecting from an internet based connection (away from the hospital site) can login via www.portsmouth-idesktop.nhs.uk.
Logging in away from a hospital site (i.e. at Home)
Before logging in for the first time you will have to request remote working to be enabled by the IT Team.
Logging in requires two factor authentcation either using Google Authenticator or via one-time text messages. If you have selected to use Google Authenticator, and not already done so, please follow the steps in the Google Authenticator Instructions guide to install on your selecetd device.
Go to www.portsmouth-idesktop.nhs.uk
Logins
The type of login method you have chosen will differ slightly depending upon whether you have chosen one time text messaging or oath authentication via Google Authenticator.
Enter your user name and password (this is your normal user name and password used to log into your PHT account).
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Text Method Authentication
For the Text method of authentication select ‘Text’ as the LOGIN METHOD, then click “log on” (leave the OATH or TruID code field blank). You will be sent a one time text with a validation number to enter. Enter the code in the following box and click submit
OATH Method Authentication
For the Oath method of authentication select ‘oath’ as the LOGIN METHOD. Use Google Authenticator to generate a one time code, enter this in the OATH or TruID code field and click submit
Further Options
Selecting options in ‘Desktop mode’ enables presentation of your iDesktop session either in full screen view or Toolbar view. A full screen view takes over the whole of your screen. The toolbar view enables you to resize your IDesktop session within the window of your own device.
If you opt for full screen view and then require access to your own desktop press Shift and F2, this will then enable you to minimise the iDesktop session. Pressing Shift and F2 a second time restores the iDesktop session to full screen view.
Upon clicking Submit for either authentication method, you will be taken to the following screen.
Select “iDesktop” and you will be logged into your normal iDesktop session where you can access all your usual desktop tools.
