We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
Our Strategy – Working Together, Improving Together
Our strategy sets out our vision, values, strategic aims and most importantly, how we will deliver against these ambitions for our patients, communities, and people in the future.
It is not just a document, it is for and about everyone at PHU, building on what we have achieved with a renewed focus on continuous improvement and the need to continue to work together and improve together to achieve our goals.
A full copy of the strategy can be downloaded here.
For more information, please visit our strategy webpage.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Pando is the essential tool for teamwork and secure collaboration. Pando is designed to benefit anyone working in health and social care, working in a team, with a need to share sensitive information and images securely.
Pando offers a variety of purpose-built features including;
Message people within the Trust
Individual and team messaging
Reduce reliance on bleeps and pagers – get replies instantly
Take pictures and organise them in your personal gallery and attach them to a patient card
Keep track of your patient’s progress and share important images with your team
Images are never stored in your personal photo library
Take pictures and organise them in your personal gallery and attach them to a patient card
Keep track of your patient’s progress and share important images with your team
Images are never stored in your personal photo library
Stop receiving notifications for 1 hour, 48 hours or indefinitely
Your network is informed whether you are available or not
Make sure you are not disturbed when you have time off.
Q - How do I download Pando?
A - Pando is free to download for all NHS users from the iOS App Store or Google Play.
Q - How do I login with my NHS email?
A - You can directly log in to Pando using your NHS email and password.
Q - Can people read my conversations?
A - The only people that can read your conversations are those that you message either individually or in a team. This is because the data is encrypted to the highest standards both in transit and at rest.
Q - How is Pando different to WhatsApp?
A - This is a common question asked by the >98% of clinicians that are using WhatsApp to communicate about patient care. Pando is different because it is a purpose built tool for health professionals.
Q - Why is WhatsApp not NHS Digital/GMC compliant?
A - Data and photos are stored on your personal device
A - The servers, owned by Facebook, are based in the US
A - WhatsApp is not PIN protected
A - Your require a personal phone number to use
A - Easily mixed with personal contacts and communications
Q - Can I share patient identifiable information?
A - Yes, you can share patient identifiable information on Pando.
Q - Do I need to get consent to use Pando?
A - In the UK, a clinician doesn’t need to get explicit consent from each patient to use Pando as part of patient care. This is because direct care has its own legal pathway in terms of data processing according to the data protection laws in the UK.
Q - Do I have to use me NHS email?
A - The Pando NHS network is only accessible by whitelisted domains recognised as those of NHS Trusts or NHS Organisations.
