Current visiting times

After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

Current visiting times

After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

During your stay in hospital you will meet a number of different members of staff.  All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do. 

If you have any questions about your treatment, please ask a doctor or a nurse.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

Developing QA Hospital

Last updated: 25 August 2022

Walk in entrance nov
Ambulance entrance nov 2021
New carpark impression
New ED Artist impression
Brand new ward building

Improving Queen Alexandra Hospital for patients, carers and colleagues

Over the next few years we are planning a number of significant improvements to the QA Hospital site to ensure we can continue to deliver high quality services in efficient, well-maintained and well-designed buildings.

These include our new emergency department, a multi-storey car park and improvements to our entrances. Increasing the amount of clinical space available will not only help us to meet the growing demand for our hospital services, but also enable us to provide care in the most modern, welcoming and safe environments for our patients and visitors.

We also have extensive plans to improve the ‘biodiversity’ on site: creating green spaces, planting trees, shrubs, and other plants to improve the environment for our patients, local community and colleagues.

 

Supported by £58 million of national funding we are building a new Emergency Department of the people of Portsmouth and the surrounding areas.

Now with full planning permission from Portsmouth City Council, the new ED will provide a range of new and improved facilities including double the current resus capacity from four adult bays to eight for patients needing treatment for critical conditions; two further paediatric resus bays for children; a new CT scanner for patients requiring a specialist scan, and faster access to our radiology team for scans and tests.

You can now take a tour of the new facilities with our new fly through video. Take yourself on a virtual journey and see how the new design will help our staff to work in a more streamlined way, continue to improve patient safety and provide the best possible care.

The design will see adults and children treated in single rooms, not only improving privacy and dignity but also enabling any patient with symptoms of Covid-19  or other respiratory conditions to be isolated quickly.

The new department will also be energy-efficient, include easy-to-understand signage and wayfinding for visitors, and provide our staff team with dedicated rest areas to support their wellbeing.

The building will be sited on the current East Car Park and construction work will begin in September 2022.

 

Frequently asked questions

Why do we need a new ED?
Our Emergency Department dates back to 1979 and since then demand for urgent care has grown. In Portsmouth, the average daily attendance at the Emergency Department in 2010 was 240 patients per day. By 2017 this had risen to 299 per day and now sits routinely at 324 patients per day, although on busy days the department sees up to almost 400 patients. Predominantly this increase has been focused in the areas of major illness and paediatrics although all parts of unscheduled care have seen increased demand.

There have been some enhancements to the physical space (most notably in the paediatric Emergency Department). However the physical layout of our majors area remains a significant operational challenge and impacts on the patient experience. As a result, despite all of our best efforts it is now clear that the adult facility is no longer fit for purpose, a fact recognised by external experts, including the CQC in their recent inspection report on our urgent and emergency care service in May 2018.

Where will the new department be built?
The new Emergency Department is being built on the East car park on the QA site in Cosham.

Will the minor injuries units close?
No. All Minor Injuries units will remain in place. The ED will only treat people that have serious and life-threatening conditions. If you need urgent care for conditions that aren’t serious or life threatening, you can access the minor injuries units, urgent treatment centre or call 111.

Do we still have to use 111?
If you have a minor injury or illness, then you will need to contact 111. The ED should only be used for serious and life-threatening conditions such as:

  • Loss of consciousness
  • Chest pain
  • Breathing problems
  • Severe bleeding that won’t stop
  • Severe allergic reactions
  • Severe burns or scalds
  • Major trauma after a serious traffic accident, fall from a height or head injury.

Can you improve the car parking please?
Parking on-site is always going to be challenging as we have very limited space to expand. To make sure we can provide the best services in modern and safe clinical environments we have to build on car parking. This will mean a reduction in spaces for staff on the site. We are also encouraging people with routine appointments and visitors to the site, to use alternative modes of transport where possible.

Will you have a children’s waiting room?
Yes. There will be two separate waiting areas for children and their carers. One area will be for younger children with soft surroundings. The other area is themed as a ship and is designed for older children.

Please can we have a drop off point outside the children’s ED entrance?
There will be a designated drop off zone for people attending Children’s ED.

Get involved
If you would like to be kept updated or get involved as we develop our new emergency department, please email us at bbec@porthosp.nhs.uk.

 

A new four-storey car park for more than 500 vehicles is being erected alongside our brand new ward building which opened last year.

The car park for patients and visitors has been designed to minimise the visual impact and will include motion sensors to minimise light pollution, six motorcycle spaces and infrastructure for electric vehicle charging points.

Parts of the north car park will have restricted access during construction, however there will still be spaces available for patients and visitors in the multi-storey car park outside the main entrance of the hospital, as well as other parking across the site. We are doing all we can to minimise disruption during the works.

In preparation for building works on the QA Hospital site we need to relocate the Discharge Lounge currently based in a modular building near the East Entrance.

The Discharge Lounge is a non-ward environment which accommodates patients prior to leaving hospital, where care needs can be completed.

The Discharge Lounge will be temporarily relocated on Monday 29 August and will be based in Blue ward on C level of the main building. The Lounge will have space to accommodate 8 patients awaiting their next place of care.

Patient transport collecting patients will be able to park in the spaces outside the rehabilitation building at the north of the site and families/carers will be able to park in the North Car Park or main Multistorey.

On Sunday 11 September the modular building will be removed by crane and the ground made safe. Access on this day will be limited to emergency vehicles only to allow the safe removal. Please avoid this area.

On Saturday 3 September the CT scanner currently based at the East Entrance of the QA Hospital site, will be relocated to the North Entrance of the site.

The CT scanner will be placed across a number of disabled car parking spaces which will be relocated to the new North Car Park.

If you are due to receive a CT scan after 3 September your appointment letter should specify the location of the scan as there are a number of scanners based at the site. If you are unsure where to go, please call the Diagnostic Imaging team on Tel: 023 9228 6000 Ext 3902.

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Queen Alexandra Hospital,
Cosham,
Portsmouth,
PO6 3LY

  • 023 9228 6000

© 2023, Portsmouth Hospitals University NHS Trust