We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Last updated: 09 September 2021
Traditionally, all patients who sustain a broken bone (fracture) are given an appointment for a virtual fracture clinic (VFC). This often happens on the days following the injuries. These clinics were often busy and can be quite bewildering. As a result a patient may have to attend the fracture clinic multiple times during the resolution of their injury.
Coming to a fracture clinic in the first few days after an injury is unnecessary in many cases, as no change is required to treatment. Visits in the first few days are often the most difficult as pain, swelling and immobility are greatest.
The aim of Virtual Fracture Clinic is to ensure that all patients are managed in a safe and effective manner, at the correct time and by the correctly trained person. The skills of the Emergency Department staff are used to provide treatment and information to the simplest injuries without referral to the orthopaedic department. All other injuries are reviewed within a target of 72 hours by an orthopaedic consultant. You do not need to attend this appointment. The X-rays are reviewed and the emergency department documentation is read. A specially trained, experienced nurse contacts patients being discharged by telephone after this meeting and discusses treatment. For patients requiring appointments, a text message with you appointment details will be sent to you. You will be reviewed with an appropriate consultant for your injury, within a time frame appropriate to your injury. All of this is backed up by a dedicated advice line and information leaflets.
Calls/text messages are typically made between the hours of 10am – 6pm, but please be aware at busy periods they may be made outside of this period. Contact will be made to the number you have provided to us via ED. These will typically come through from an unlisted number. If we are unable to speak to you a message will be left (if possible) advising you that we have called. You can either call us back or alternatively wait for a clinical letter to come through the post.