Current visiting times

After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

Current visiting times

After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

During your stay in hospital you will meet a number of different members of staff.  All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do. 

If you have any questions about your treatment, please ask a doctor or a nurse.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

Patient Advice and Information Line

Last updated: 25 August 2021

The aim of the Rheumatology Patient Advice and Information Line is to provide advice and support for patients.

 

When should you use this service?

(This is not an emergency service)

  • If you have a ‘flare-up’ of your symptoms and these have not responded to your usual self-help treatments and you feel that you need further advice
  • If you are experiencing side effects that you think may be caused by the medication prescribed for your arthritis
  • If you experience an adverse reaction to a treatment given at the rheumatology clinic
  • If you have been asked by one of the rheumatology team to report on your progress
  • If you have any urgent worries or concerns that cannot wait until your next appointment

 

Who can use this service?

The Rheumatology Patient Advice and Information Line is available to anyone who attends the rheumatology clinics at Queen Alexandra, Gosport and Petersfield clinics.

It can also be used by your family or carer, as long as you have given your permission. We will only discuss confidential matters with you.

 

How does the service work?

Please call 02392 286935 or email pho-tr.rheumatologypail@nhs.net 

Please give your:

  • Full name
  • Full phone number(which includes the regional code (e.g 023 92)
  • Hospital number(usually on your appointment card or letter from the rheumatology department that starts with a letter followed by several numbers e.g. Q123456)
  • Date of birth

Then give us a brief message about the reason why you are contacting the Patient Advice and Information Line.

One of the team will return your call as soon as possible, although this may not be the same day (usually within 24 - 48hours, Monday to Friday).

It is important that you remember this is not an emergency service and if you have an emergency you will need to directly contact the emergency services.

For urgent problems you should contact your GP surgery or go to your nearest walk in centre.

 

Other useful numbers:

  • Rheumatology outpatient appointments – 02392 286831.
  • Rheumatology day case treatment appointments – 02392 286176 or 02392 286001.
  • For occupational therapy or physiotherapy please call the hospital switchboard – 02392 286000.

 

 

 

 

 

 

 

 

 

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Queen Alexandra Hospital,
Cosham,
Portsmouth,
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