Provide the following IT Services and Support for the Trust:
Service Desk - The IT Department Service Desk logs all calls to the IT department for help with IT problems and requests for other services, such as accounts changes and IT Procurement requests. It also aims to resolve as many IT related problems for users as it can. Telephone support is available between 08:00 and 17:00 Monday to Friday (excluding public holidays).
Procurement - The IT Procurement team is responsible for ordering IT equipment and software on behalf of IT department customers. The team aims to understand fully what the equipment is to be used for and in what circumstances so it can specify and procure the most appropriate, best value-for-money equipment for the job.
IT Training - The team is accredited to Gold Standard by the Learning & Performance Institute and provides a broad range of courses on a variety of subjects at levels to suit everyone, from beginners to experts.
Security - The NHS organisations supported by the IT Department hold increasing amounts of personal identifiable data (PID) on patients and staff. In order to maintain the trust of these people, as well as to comply with legal obligations, it is vital these organisations make sure all PID is used, stored and protected in a safe and legal manner.
IT Projects - provides a comprehensive IT project management service for its customers, whether the project be a major system launch, the replacement of an existing system or just managing the movement of IT equipment.
Business calls to the department are managed via our IT Reception, please call 02392 43 2301. For all service requests please contact Service Desk.
Rodney Road Centre (SMH)
Visit - IT Training Department http://www.porthosp.nhs.uk/it-training
Visit - IT Department http://iphis/default.aspx (internal access only)