Current visiting times

After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

Current visiting times

After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

During your stay in hospital you will meet a number of different members of staff.  All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do. 

If you have any questions about your treatment, please ask a doctor or a nurse.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

Phishing

Last updated: 03 August 2020

Phishing is normally used to describe fake messages that claim to be from a trusted source that then try to defraud you or do something malicious, such as infect your computer with a virus or steal information. The vast majority of these the Trust receives are e-mails, but PHT has also been targeted by fraudulent phone calls claiming to be from the IT department. A more modern trend we have seen is for automated phone calls that have options. For example "Press 1 to update your details".  A phone text is another method used to try and get you to respond.

How to spot a phish

Authority - Is the message claiming to be from someone official? For example, Police, or a government department. Criminals often pretend to be important people or organisations to trick you into doing what they want.

Urgency - Are you told you have a limited time to respond (such as 'within 24 hours' or 'immediately')? The aim is to make you react without thinking.

Emotion - Does the message make you panic, fearful, hopeful or curious?

Scarcity - Fear of missing out (FOMO) on a good deal or opportunity can make you respond quickly.

Current events - Are you expecting to see a message like this? Criminals often exploit current news stories, big events or specific times of year such as financial year end. Currently the scams have moved to COVID-19 as the main event.

Other important things to remember

The IT department will never ask you for your password or ask you to click on links to install software. If anyone asks you to do these things REPORT IT to the service desk immediately or call switchboard if out of hours.

I’m not sure, how do I check if it is real?

Go back to something you can trust. Visit the official website or use a know good phone number. Never use anything in the e-mail and don’t click on on any links or attachments in the message if you are not sure.

 

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Queen Alexandra Hospital,
Cosham,
Portsmouth,
PO6 3LY

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