We understand that coming into hospital can be a stressful time. To make the experience better, we asked you what was important for you when you attend an Outpatients appointment. You told us there are three priorities that we are working to improve on
Go to lift area 2 and take the lift to D level. Once out of the lifts, turn right and Surgical outpatients is at the end of the corridor
Go to lift area 1 and take the lift to D level. Once out of the lifts, turn right and Surgical outpatients is at the end of the corridor
The department is called surgical outpatients, however we run a variety of different clinics.
Clinics run from the site
(click on the clinic name for more information)
At the entrance to the hospital and the department, there are Outpatient Check-In Kiosks which can be used to book you in. On each booking letter, there is a bar code.
Simply scan the bar code at the kiosk, confirm your details and remove the ticket that is dispensed. You have now been booked into your appointment.
There is some important information you should know before you come to our outpatients department
- You are not going to be having any surgical procedures during this appointment, therefore you should eat and drink normally before you come in
- If you have any access needs, these are not automatically communicated to us, so please do contact us on the number above so we can ensure your visit runs smoothly
- You may have to wait for your appointment, so if you are diabetic, please ensure you bring a snack so you do not become unwell.
When you arrive at the department, if you have not booked in via the kiosks, please let one of our friendly reception staff know that you are here.
In order to ensure your records are kept up to date, please let us know if you have recently moved or changed your GP since you last came to hospital. This information is not relayed automatically so we rely on you to tell us if there are any changes to your personal details.
It is also really useful for us to know what medication you are on, so please bring a list of them in with you when you attend your appointment.
If you are worried about anything to do with coming to your outpatient appointment, we are happy to talk to you. You may have an additional need or care for someone that does. We have a lot of information that you may find useful to read before you come in
We welcome your feedback about the department. We encourage you to complete a 'Friends and Family' form before you leave the hospital to share your experience with us. If you would like to speak to a senior member of our team, please contact
Janice Cloud - Matron 02392 286000 ext 1191
Sandra King - Senior Sister 02392 286000 ext 4708
Gillian Harbour - Sister 02392 286000 ext 4708
You may see a number of uniforms around the department. Here are some of the most common ones for you to be able to identify staff
If you need to make any changes to your appointment please contact us on 02392 286000 ext 4721
If you would like to speak to a member of staff about any access issues you may have (for example arriving on a stretcher or in a wheelchair), if you have additional needs, are a carer for someone with a cognitive impairment, learning disabilities or you have a clinical question related to your visit please contact us on 02392 286000 ext 4724