What should I do if I can't attend my appointment for any reason?
If you need to cancel your appointment, please contact us at the first available opportunity so that your appointment time can be offered to another patient. If you fail to attend your appointment and have not notified us, you will be discharged from our service. If you still require an appointment, you will need to obtain another referral.
What do I need to bring to my appointment?
You will need to bring the completed food diary if this was enclosed with your original letter asking you to make an appointment. Please also bring a list of any medications you are taking and if required bring your reading glasses.
What do I need to do when I arrive for my appointment?
When you arrive at your designated outpatient clinic, please check in at Reception and take a seat in the waiting area.
How long will my appointment last?
Your initial appointment will last for approximately 30 minutes. Any follow-up appointments will last for approximately 15 minutes, depending on what you have been referred for.
How many appointments will I need?
At your initial appointment, the dietitian will advise how many appointments you may need.
How can I be referred to a dietitian?
The purpose of a referral to a dietitian should be discussed with your GP, consultant, practice nurse or health visitor who can then make the referral. (Please note that if you require the services of a Macmillan dietitian, it is not necessary to have a referral and they can be contacted via the Main Office (Tel: 02392 283600) or Macmillan service).
What about problems, complaints and suggestions?
If you are unhappy with the service provided, or have suggestions of ways in which we can improve our service, please speak to your dietitian as a first point of contact. In addition, the Patient Advice and Liaison Service (PALS) can also help you and help us improve our services if necessary.