We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
Our Strategy – Working Together, Improving Together
Our strategy sets out our vision, values, strategic aims and most importantly, how we will deliver against these ambitions for our patients, communities, and people in the future.
It is not just a document, it is for and about everyone at PHU, building on what we have achieved with a renewed focus on continuous improvement and the need to continue to work together and improve together to achieve our goals.
A full copy of the strategy can be downloaded here.
For more information, please visit our strategy webpage.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Last updated: 18 January 2022
The Stroke Service has undergone major service redesign in line with the national Stroke Strategy and continues to develop to meet best practice; we are the busiest Stroke Service in Wessex and the third busiest in England.
The Stroke Service (incl. CSRT) is subject to performance reporting via the Sentinel Stroke National Audit Programme (SSNAP) which aims to improve the quality of stroke care by measuring both the structure and processes of stroke care against evidence based standards. These standards are informed by the National Clinical Guideline for Stroke, and national and local benchmarks.
Our ward based stroke and rehab teams operate 24/7 whilst our CSRT service provides visits 7 days per week based on clinical need.
Our TIA clinic offers appointments 7 days per week (9:00am – 5:00pm on weekdays).
The organisation of the service is evidence-based and guideline driven. The care offered to patients following stroke will vary according to severity, treatment decisions, patient choice and availability of community support.
On admission to the Emergency Department at QAH, if you are referred to the stroke service you will be assessed by a Specialist Stroke Nurse (7 days per week/8am – 8.30pm) and other colleagues from our multi-disciplinary teams (e.g. imaging, stroke consultants). If a stroke is confirmed patients are directly admitted to our Hyper Acute Stroke Unit (HASU).
The role of the Hyper Acute Stroke Unit is to establish a clear diagnosis of the type of stroke and its likely cause. Through multi-professional management of the common complications of stroke, outcomes for patients are improved and information and advice for patients and their families is provided.
If further rehabilitation is required, patients aged 65 years or over will either be admitted to the Stroke Rehabilitation Ward (D10) or be transferred to their own home to continue with the Community Stroke Rehabilitation Team (CSRT). All decisions regarding transfers will be discussed with the patient.
Patients under the age of 65 years may receive in-patient rehabilitation within the Phoenix Rehabilitation Centre. A Clinical Nurse Specialist co-ordinates the care for this group of patients and medical care is provided by Consultants in rehabilitation medicine. Once ready for discharge patients may also be supported to go home with the Community Stroke Rehabilitation Team.
The Transient Ischaemic Attack (TIA) Clinic is a rapid assessment clinic, for patients whose GP’s are concerned that they may have suffered what is commonly known as a mini stroke (TIA). These clinics operate frequently with patients able to access rapid diagnostics and opinions and this is accessed via GP referral.
The Hyper Acute Stroke Unit is accessed following an attendance and assessment in the Emergency Department. Onward referral to Stroke Rehabilitation and the Community Stroke Team, if required, will be made by the team supporting you whilst an inpatient on our wards.
Ward F4: Lift Area 8 at QA Hospital.
TIA service C1: Lift Area 7 at QA Hospital.
Our stroke ward is located on F Level (F4); our stroke rehab (D10) and neuro rehab wards (D10) are on the same floor.
Our CSRT service is located on the QAH site but delivers its services in people’s homes.
The TIA service is located on C1 (opposite Lift Area 7).
Tel: 02392 286119 (TIA Clinic)
Lift area 8
02392 286000 ext. 4612/6310