We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Last updated: 03 October 2019
The Petersfield Minor Injuries Unit recently changed to an Urgent Treatment Centre (UTC) on 1 June 2021 to meet the new national standards. This means the service are able to treat a wider range of conditions and is open 12 hours a day, every day and all year round between the hours of 8am to 8pm.
The UTC is an alternative to the Emergency Department for both children and adults. It provides treatment for minor injuries and illnesses that are urgent, but not life threatening.
We can help with problems such as:
• Sprains and strains
• Suspected broken limbs
• Minor head injuries
• Minor scalds and burns
• Skin infections and rashes
• Eye problems
• Feverish illness in adults and children
• Abdominal pain
• Emergency contraception
Accessing the service:
Patients are encouraged to call 111 first before arriving at the UTC as they will be able to take note of your symptoms and advise you on the best service to help you. If you need to be seen at the UTC, please book an appointment via NHS 111 as this will reduce your waiting time on site.
Patients who go directly to the UTC without calling 111 will be clinically assessed by a triage nurse or other health professional and would only be prioritised for treatment over booked appointments when clinically necessary.
Everyday 8:00am to 8:00pm
023 8231 1650 (main reception)
Petersfield Community Hospital
There are other services available from;