We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
Our Strategy – Working Together, Improving Together
Our strategy sets out our vision, values, strategic aims and most importantly, how we will deliver against these ambitions for our patients, communities, and people in the future.
It is not just a document, it is for and about everyone at PHU, building on what we have achieved with a renewed focus on continuous improvement and the need to continue to work together and improve together to achieve our goals.
A full copy of the strategy can be downloaded here.
For more information, please visit our strategy webpage.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Last updated: 10 June 2021
Portsmouth Hospitals University NHS Trust (the Trust) takes the confidentiality and privacy of your personal information very seriously. The Trust receives information and when necessary shares your personal confidential information in order to provide you with quality care and treatment.
The Trust’s Privacy Notice explains how information about you will be collected, legally processed and securely shared and stored and for how long the Trust will keep your information. This Privacy Notice is a requirement of the current UK Data Protection legislation.
Who is responsible for your personal information?
Every employee, agency, contractor, student and volunteer of the Trust, as part of their contract, is personally responsible for ensuring the confidentiality and privacy of your personal information.
The following individuals have been appointed to ensure that your privacy rights are upheld:
If you wish to contact any of the above individuals please telephone 02392 286000 ext.1288 or email information.governance@porthosp.nhs.uk.
Access to Your Personal Information (Health)
Everyone has the right under the UK Data Protection Legislation to have access to their personal and health information; this is known as a ‘Subject Access Request (SAR)’.
For more information on Access to your Health Records (https://www.porthosp.nhs.uk/departments/health-records.htm)
Freedom of Information
The Trust is a public authority and as such you have the right to request information about the Trust under the Freedom of Information Act 2000.
For more information on the Freedom of Information Act 2000 (https://www.porthosp.nhs.uk/about-us/freedom-of-information/)
Links to UK/EU Legislation
We are based at Queen Alexandra Hospital.
If you wish to contact the Trust regarding your personal and confidential information, or if you have a concern or complaint regarding the way the Trust has handled your information, please contact:
| Address | Phone | ||
|
The Information Governance Team |
Portsmouth Hospitals University NHS Trust |
02392286000 Ext 1288 | information.governance@porthosp.nhs.uk |
Patient Advice and Liaison Service |
Portsmouth Hospitals University NHS Trust |
0800 917 6039 | pht.pals@porthosp.nhs.uk |
The Trust is registered with the Information Commissioner’s Office. To get further advice or to report a concern directly to the ICO, you can contact them at:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk/concerns
