After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Last updated: 11 July 2021
Facilities Management (FM) services, is the term used for a team of staff who provide a range of non-clinical functions to ensure that the maintenance and operation of the site runs smoothly for the clinical staff, patients and visitors.
Under the Governments Private Finance Initiative (PFI), The Hospital Company was awarded the contract to build and provide the FM services for a period of 30 years. As from April 2018, Engie were approved as the FM provider here at Queen Alexandra Hospital.
FM services provides a range of services:
Car parking: This is an ISO 2000 accredited service which provides the management and policing of all car parks on site.
Catering: The team provides a catering service for patients, visitors and staff. This includes the B Level Restaurant which serves a range of hot foods, snacks and drinks. They also provide meals for inpatients, where all dietary requirements of patients are catered for; this includes information on food allergens.
Security: A 24 hour, seven-day presence is provided to deal with security emergencies and scheduled issues.
Cleaning: The cleanliness in all areas is paramount. FM services prides itself on aiding clinical staff in maintaining the standards required in a hospital environment.
Telecoms and helpdesk: A dedicated switchboard team takes over 1.3 million calls each year. This service includes the repair and maintenance of the telecommunications systems.
Pest control: An effective service is provided to control a variety of pests in the grounds and buildings.
Grounds maintenance: A professional horticultural service is provided keeping the grounds in a pristine condition.
Hospital maintenance: A full reactive and planned maintenance service is provided ensuring hospital plant and equipment is running in an efficient and effective manner.
Portering: This service provides a proficient means of transferring patients and equipment to various departments within the hospital.
Postal: A postal service that deals with all incoming and outgoing mail. All incoming mail is delivered to the ward or department within 24 hours.
Receipt and distribution: Controls the incoming and outgoing movement of goods for all parties, including waste, both clinical and domestic.
Laundry and linen: This includes the collection of dirty and supply of clean linen to agreed schedules. It includes: bed linen, towels, patient nightwear, theatre gowns (patient and staff).
RECRUITMENT
Please apply online using the NHS website - web address www.jobs.nhs.uk. In the location or postcode box on this web page, enter Portsmouth and this will bring up all jobs in a 10 mile radius of Portsmouth. Scroll through the list to find vacancies for a relevant role located in Portsmouth.
02392 286000 ext. 5336 or 6733
qahfmsupporthub.uk@engie.com
