We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Last updated: 28 March 2021
The Emergency Department (ED) offers emergency assessment and treatment to patients with serious injuries or illnesses. Generally, you should only visit your nearest ED or call 999 for life-threatening emergencies, such as, loss of consciousness, acute confused state and fits that are not stopping, persistent, severe chest pain, breathing difficulties or severe bleeding that cannot be stopped.
The service is consultant-led, and supported by a wide range of other medical and nursing staff.
The department also offers a Paediatric Emergency service, for the assessment and treatment of children and young adults up to the age of 18. This Paediatric Emergency Department is located next to the main ED.
As a provider of unscheduled care, the department continues to review the services provided in order to manage demand and improve patient satisfaction and safety.
Updates on our future developments will be provided via this website accordingly.
No appointment is necessary, but we would ask that if you are unsure about your need to visit the ED, you contact 111 for guidance.
ED is located on C Level. This department can only be accessed via the ED entrance, which is located east of the Queen Alexandra site, via Southwick Hill road.
Portsmouth Hospitals University NHS Trust also offers a Minor Injuries Unit, based at the Gosport War Memorial Hospital.
The Emergency Department stays open 24 hours a day, seven-days a week.
ED is located on C Level. This department can only be accessed via the ED entrance, which is located east of the QA Hospital site, via Southwick Hill road.
Calls to the department are managed via our dedicated Emergency Department Reception team.
Please call 02392 286380 or 02392 286062
Director - Miss Sophie Gough
Senior Lead Nurse - Fiona Wright
General Manager - Vacant
Clinical Director - Dr Eliot Wilkinson
Matron(s) - Emma Tomkinson and Bethan Hutton
Business Manager - Matthew Rouse