We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
Our Strategy – Working Together, Improving Together
Our strategy sets out our vision, values, strategic aims and most importantly, how we will deliver against these ambitions for our patients, communities, and people in the future.
It is not just a document, it is for and about everyone at PHU, building on what we have achieved with a renewed focus on continuous improvement and the need to continue to work together and improve together to achieve our goals.
A full copy of the strategy can be downloaded here.
For more information, please visit our strategy webpage.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Last updated: 18 January 2022
The Acute Medical unit (AMU) at Queen Alexandra Hospital takes admissions from the Emergency Department, Ambulatory Emergency Care and direct from GPs.
There is capacity for 63 beds.
After patients have been assessed in the AMU they will generally be treated, transferred to Ambulatory Emergency Care, admitted to a speciality ward, or discharged home.
In addition to the admission ward, we provide an Ambulatory Emergency Care unit. We also provide staff for the Short Stay Unit, located on D Level.
Main AMU - 24 hours a day, seven days a week.
GP calls – 8am to 8pm, seven days a week, with calls outside of these times being handled by our nurse in charge of the unit.
Ambulatory Emergency Care – 8am to 8pm, seven days a week.
AMU is located on D Level.
Use lift area 7.
Please be aware that no access to the AMU is available via the Emergency Department.
Calls to the AMU are handled by a dedicated 24/7 reception team.
Please call 02392 286286 or 02392 286282
For Ambulatory Emergency Care please call 02392 286662
For the Short Stay Unit please call 02392 286000 ext 3373
The GP call line is accessible only by GP surgeries.