We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
We provide a unified service with the Isle Of Wight Cardiac Department.
Clinical Coding provides a clinical coding service for all inpatient and daycase episodes across the Trust, to abstract clinical information from the patient’s medical records and assign ICD10 and OPCS 4-8codes. Clinical Coding is used for both clinical and statistical purposes, these include the national tariff scheme where each individual episode is paid on the complexity of the patient and the treatment given to the patient, patients outcome data, clinical audit, casemix planning to name a few.
The team is headed by Sally Daniels, Coding Improvement Manager. Jan Rickard is the Deputy Coding Manager. There are 28 coders and five clerks that make up the team.
Clinical Engineering (CE) is responsible for maintaining medical devices used within the Trust and provides management services on other medical devices which are maintained under external contract. CE also provides training on the use of a range of medical devices and runs a Medical Equipment Library service which provides a pool of generic equipment that can be loaned for use by the wards.
Microbiology provides the following services:
- Diagnostic services for hospital clinical staff and general practitioners working in the community. This includes bacterial culture, identification, and susceptibility testing, Mycobacteriology, infectious disease serology, parasitology, mycology, and molecular diagnostics for infectious diseases.
- Support to consultants in communicable disease control and their colleagues in public health medicine.
- Local surveillance and special studies in infectious diseases.
- Provision of specialist tests for neighbouring NHS Trust laboratories.
- Investigation and support in community and national outbreaks of communicable disease.
Colposcopy clinics run Monday to Friday with morning and afternoon sessions and an evening clinic on Tuesdays.
We offer the following services:
Our complaints department manage all formal complaints about the services provided by the Trust.
PALS offer support to patients, relatives and visitors who have concerns or enquiries that can be resolved quickly.
The Fraud and Security Management Service is a shared service hosted by Hampshire and Isle of Wight Partnership of Clinical Commissioning Groups, and located at Wickham Surgery near Fareham.
We are one of the largest Intensive Care Units (ICU) in the UK, admitting around 1500 patients every year. Our new state of the art unit was built in 2009. It offers a purpose designed, high quality 24 bed intensive care unit. We have a large team (over 140 staff) of experienced doctors, nurses, physiotherapists, radiographers, pharmacists and other allied health professionals.