Current visiting times

After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

Current visiting times

After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

During your stay in hospital you will meet a number of different members of staff.  All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do. 

If you have any questions about your treatment, please ask a doctor or a nurse.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

Chief Executive's Message

Weekly Message - 25th August 2017

Date: 25 August 2017

Time: 17:21

.

 

Chief Executive's weekly message - 25 August 2017  

You will be aware that the Care Quality Commission (CQC) published their report into emergency, urgent and medical services at Queen Alexandra Hospital yesterday.  It has created much debate on social media channels within our community and much discussion within our teams.  I am grateful for the continuing support of our public and patients, while we continue to deliver improvements to patient care and experience. 

I held an all staff session at the end of yesterday to discuss the report, to hear your reactions to it and to discuss your collective response to it.  We have clearly fallen short in some key areas, but I am confident that we can, and will do, better.  In the four weeks since I have been here I have been impressed with staff at all levels across the organisation, and I am convinced that we have the skills, dedication and ambition to address all the issues raised by the CQC and ensure we give the best possible care we would expect to every patient.

Since the inspections in February and May we have already made some significant and important changes, but there is still more to do.  It is important that we are all involved in the improvements we are making at the Trust and you are able to contribute your ideas and suggestions about further improvements we can make for our patients and our staff.

Given the scale of the bed occupancy pressures experienced this week, it was necessary to call an internal incident response to ensure we, and our partners, refocused our activities to respond to the challenges.  Staff across the Trust pulled together exceptionally well and the incident was ‘stood down’ 24-hours later.  Moving to escalate at this level is clearly a last resort and is a decision which is not taken lightly.  I thank you all for the manner in which you responded.

We will be supported in our improvement work and today I was pleased to welcome colleagues from the Emergency Care Improvement Programme (ECIP).  They have spent time with our colleagues working across the unscheduled care pathway to intensify the focus on both simple and complex discharge arrangements as we move in to a Bank Holiday weekend.

We will be publishing our Quality Improvement Plan on the 1 September.  This means you, our patients, and our key partners can see how the Trust is going to deliver better, improved care for patients who use our emergency department, and urgent and medical services here at Queen Alexandra Hospital. 

I am continuing to build a strong and stable leadership team.  We will be interviewing for the Chief Nurse and Director of Communications and Engagement in the next three weeks.  I can also confirm I have commenced the recruitment for a substantive Chief Operating Officer.  Theresa Murphy joined us as Interim Director of Nursing this week who is hugely experienced to support our quality improvements in the coming months.  I will shortly publish our Executive team portfolios for all to see.

Despite the CQC report pressures it has continued to be another productive week.  I have enjoyed meeting with many of you and well done to Amanda Cooper, Director of Medicines Optimisation and Pharmacy, as her service has been recognised as being among the best.  A recent report shared by NHSI  recognised the good work done over the last few years, and we are nationally renowned and envied for the level of clinical facing time our Pharmacy team have.

The visits many of you have hosted this week and the ad-hoc meetings and interactions I have had with many of you have shown the absolute determination to provide the very best care for every patient.  It is my job, and that of the wider leadership team, to enable you to do that. 

Kind regards

Mark Cubbon

Chief Executive

Portsmouth Hospitals NHS Trust

Tel: 023 9228 6770

Email: mark.cubbon@porthosp.nhs.uk

Twitter: @MCUBBON.NHS

 

  • Summary:

    You will be aware that the Care Quality Commission (CQC) published their report into emergency, urgent and medical services at Queen Alexandra Hospital yesterday.  It has created much debate on social media channels within our community and much discussion within our teams.  I am grateful for the continuing support of our public and patients, while we continue to deliver improvements to patient care and experience. 

     

  • Category:
Back to top
Working together to drive excellence in care for our patients and communities Page feedback Tell us what you think

Get in touch

Queen Alexandra Hospital,
Cosham,
Portsmouth,
PO6 3LY

© 2021, Portsmouth Hospitals NHS Trust