Current visiting times

After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

Current visiting times

After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

During your stay in hospital you will meet a number of different members of staff.  All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do. 

If you have any questions about your treatment, please ask a doctor or a nurse.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

Chief Executive's Message

Weekly Message - 15th September 2017

Date: 15 September 2017

Time: 17:30

mark

Dear colleagues,

It has been a busy and challenging week for us all.  The autumnal weather, reminding us that winter is on its way, coincided with a surge in demand on our urgent care pathway.  This placed even greater pressure on many departments across the Trust and many of you. To make sure our focus is firmly on patient safety, we declared an internal critical incident on Monday and this was stood down on Tuesday evening.  This meant we set up a command base in the Ops Centre to co-ordinate our response.    My thanks go to you and to our Ministry of Defence colleagues who supported us with around 20 of their colleagues posted on wards, working in partnership with us to safely discharge patients at a pace and enabling us to efficiently organise diagnostics and procedures.  Thanks also to our Partner organisations for their support throughout this period.

I’m still out and about meeting with many of you, and this week I was delighted to visit the pathology team.  My thanks go to Julie Conway for organising this visit and to the team for a warm welcome and their honest feedback.  Openness is so important, and any contributions are always welcome.

I look forward to meeting other teams in the coming weeks and I am very pleased to announce the dates for our Big Conversation. These conversations will be focussed on how we can work together, taking positive action to address the things that get in the way of you being able to do your jobs effectively; I look forward to seeing many of you at these events. You can book your place by emailing: listening.intoaction@porthosp.nhs.uk

 

No’

DATE

TIME

VENUE

1

Wednesday 1st November

16:30 to 18:30

Lecture Theatre, E Level, QAH

2

Friday 3rd November

14:30 to 16:30

Oasis Centre, QAH

3

Tuesday 28th November

08:30 to 10:30

Oasis Centre, QAH

4

Tuesday 28th November

12:30 to 14:30

Oasis Centre, QAH

5

Friday 1st December

11:00 to 13:00

Oasis Centre, QAH

 

Numbers are limited at the sessions so please book onto the session as soon as you are able to do so. I’ll be at every meeting and I am really looking forward to them. I know they will generate some fantastic conversations and we will secure some key actions that will benefit ourselves and our patients.

I held a Meet Mark session this week; it was great to see some new faces and to have a great conversation. I‘m listening, and acting, on all of your comments and concerns and I want you to speak up on any behaviours that are unacceptable.  Do speak to your manager in the first instance or message me or a member of the Executive Team.  My blog this week outlines all your feedback and that will form the basis of The Big Conversation events.

This week I was part of a planning meeting to discuss the upcoming visit by Professor Brian Dolan.  Brian is internationally renowned for the work he has done to drive improvements in patient care.  I am delighted he has agreed to visit us here in Portsmouth to support our work on SAFER, End PJ Paralysis and Red2Green and #1000 days. For those who are not aware of #1000 days initiative, please click on the following link: a patient’s last 1000 days

Despite the hard work of caring NHS and social care staff across the system, some patients, and particularly those who are older, can experience delays. Brian’s ethos is a simple one about valuing time for patients and its currency in healthcare.  This is something I am really passionate about and I know it resonates with many of you.  We will be

incorporating this work as part of the our trust wide Quality Improvement Plan. 

We are continuing to drive further improvement to our urgent care pathway. From the feedback I am receiving there is a renewed sense of energy about the improvements we can make to reduce delays for patients, and alleviate some of the pressures that you have described through our discussions.   This work will need to continue for some time, but we will need to celebrate the small success we see to prepare for even greater gains in the future.

I would like to express my thanks to Sheila Roberts, Interim Chief Operating Officer, who has been with us since February and has contributed a great deal over this time. She will be leaving the organisation shortly. 

Paul Bytheway will be joining us from 25th September until the substantive appointment of Chief Operating Officer has been made. Paul is an experienced Chief Operating Officer from The Dudley Group NHSFT.

Many of you will have seen the local News campaign, ‘We Love QA’.  Following on from our challenging CQC report, the local newspaper was inundated with positive letters from members of the public who were giving examples of great care received at our hospital.  I’ve met with the paper’s editor, Mark Waldron, and it was good to hear about his support of us.

As a local man, Mark Waldron recognises the support and passion that many patients and carers in the community have for the hospital. Please do send your good news, staff successes and patient case studies to the communications team who will work with the newspaper to keep people well informed of our tireless work to put the patient first.  

 

Kind regards

Mark

Chief Executive

  • Summary:

    It has been a busy and challenging week for us all.  The autumnal weather, reminding us that winter is on its way, coincided with a surge in demand on our urgent care pathway.  This placed even greater pressure on many departments across the Trust and many of you.

  • Category:
Back to top
Working together to drive excellence in care for our patients and communities Page feedback Tell us what you think

Get in touch

Queen Alexandra Hospital,
Cosham,
Portsmouth,
PO6 3LY

© 2021, Portsmouth Hospitals NHS Trust