A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.
Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting.
At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.
We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 10 February 2020
Dear colleagues,
Many of you will know that for some time we have been waiting for a date when the refurbishment of the retail space on A-level will commence. The refurbishment will see the existing footprint occupied by Costa and the Amigo shop being reconfigured, with Costa being extended to create more seating and serving capacity, in response to increasing demand. Once the work is complete, Costa will be open 24hrs per day, increasing the availability of hot food on site for those working nights. The works are scheduled to start on 24th February and will take approximately six weeks to complete. During this period, Costa will continue to operate, but Amigo will provide a reduced service, selling essential items only. This development will allow us to improve the facilities on offer to us all, to our patients and our visitors.
As one of the largest organisations in Portsmouth, it's important that we take steps to protect our environment and increasingly, there are many opportunities for us to do so, working with our many partners. As an example of this, we have recently signed the NHS Single Use Plastics Reduction Campaign Pledge, signaling our commitment as an organisation to reducing the use of single-use plastics and helping the environment. The pledge forms part of an environmental sustainability programme in the NHS, following commitments made in the NHS Long Term Plan.
Working with our partners on-site including Engie, we are committing to:
We’ve already started to progress some of the actions supporting this initiative and we're committed to doing what we can to support the environment. This pledge is part of a wider programme of environmentally friendly initiatives we are looking to make over the next weeks and months. We will be looking to get your ideas as we develop plans and as we implement them, so do keep an eye out for updates via Trust Talk.
Perhaps more than ever, there’s a growing need to support those who are homeless and I was pleased to hear of a new service which is helping homeless people who attend or are admitted to our hospital, by working to ensure that they have a place to go to when they have received all of the acute care they need. In order to achieve this we are working closely with our local health and care partners, including Portsmouth City Council, who are leading this initiative following a successful bid for Government funding. It means that a specialist worker from homeless charity Two Saints is now on duty seven days a week at QA to provide support. The project, which began last week, will run for an initial three month period. For further information, please contact Nigel Kee, Interim Chief Operating Officer at nigel.kee@porthosp.nhs.uk.
As ever, thank you for all you do.
Mark Cubbon
Chief Executive
