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Visiting suspended at Queen Alexandra Hospital (QA)

 

A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.

Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting. 

Visiting suspended at Queen Alexandra Hospital (QA)

 

At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.

We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.

During your stay in hospital you will meet a number of different members of staff.  All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do. 

If you have any questions about your treatment, please ask a doctor or a nurse.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

Chief Executive's Message

Chief Executive Weekly Message - Sunday 24 November 2019

Date: 25 November 2019

m cubbon

Dear colleague,

There are too many occasions where patients who arrive by ambulance experience delays in entering our Emergency Department (ED) at its busiest times. Although all patients are assessed within minutes of arrival and brought into the department based on their clinical condition, their experience is not as we would like nor is it what they should expect. Day-to-day, this places significant pressure on teams working in ED and at SCAS. Improving the situation is an absolute priority for our organisation and for all health and care providers working within Portsmouth and SE Hampshire.

Making the scale of improvements necessary will require us all to work differently, to alleviate the pressures at our front door. This will also require a significant change to how our partners work with us, but we will do what is necessary in the interests of our patients. A series of briefing sessions will be run throughout the week via the Ops centre and through our divisional teams.

On Monday we celebrated the outstanding achievements of individuals and teams across the organisation at our Pride of Portsmouth Awards. This annual event is a fantastic opportunity to recognise those nominated for an award by colleagues, patients and their families. This year we received 364 nominations across 12 categories which aligned with our Trust values of working together for patients, with compassion, as one team and always improving.

Each of the nominations provided examples of the extraordinary efforts our teams go to every day, to provide the very best care to our patients. The stories we heard from patients or their families who had nominated individuals for the Patient’s Choice Award were nothing short of inspirational. Congratulations to everyone involved. 

We also welcomed Patricia Fitzgerald, a member of our Patient, Family and Carer Collaborative, as guest speaker. Patricia gave a heartfelt account of the care her husband Mike has received at QA and thanked individuals and teams for all they had done and continue to do for them both. I am extremely grateful to Patricia taking the time to share her experiences with us and for the enormous contribution she has made over the past years.

The awards are just one of the ways in which we recognise and celebrate the many and wide ranging achievements of individuals and team right across the organisation. Planning for next year’s event is already underway and our Change Agents will be seeking your views on how our celebrations take shape. 

Thank you to the Communications and Organisational Development Teams for their efforts in organising the awards. I would also like to thank our charity for supporting the awards, and Bank Partners for sponsoring the Apprentice of the Year award. 

For those who haven’t yet responded to the Annual NHS Staff survey yet, I would strongly encourage you to do so.  If we don’t have your feedback, there’s a risk we don’t make the changes you’d like to see. 

The last posting date for responses is next Wednesday, 27 November. I urge anyone who has not yet completed the survey to do so and ensure your voice is heard.

So far 3,640 of us have completed and returned the survey – an overall response rate of 49%. The breakdown is as follows:

  • Corporate Services – 73%
  • Clinical Delivery – 57%
  • Surgical and Outpatients – 44%
  • Networked Services – 44%
  • Medicine and Urgent Care – 35% 

The survey takes no more than 15 minutes complete. For more information click here.

Thank you, as ever, for all that you do.

 

Mark Cubbon

Chief Executive

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