A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.
Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting.
At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.
We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 23 December 2019
Dear colleague,
The outputs from the National Hip Fracture Database (NHFD) were published last week (Annual Report) and ranks PHT as one of the top 10 performing Trusts in the country. This achievement is testament to the phenomenal efforts made day to day, to ensure some of our most vulnerable patients receive prompt and effective care within many departments across the Trust. This is a great example of the entire multidisciplinary team, across multiple Divisions, working together to deliver outstanding care and achieve great outcomes for our patients.
Inspectors from Ofsted and the Care Quality Commission (CQC) visited our Emergency Department last week as part of a Joint Targeted Area Inspection (JTAI) of how agencies work together across Portsmouth to identify, support and protect vulnerable children and young people. The inspectors held a focus group looking at our provision for young people with mental health needs. Initial, high level feedback is positive and we expect the full report to be published early next year. Thanks to everyone who prepared for, and participated in the review.
The Interim NHS People Plan, published in June, focuses on three key areas – recruiting more staff, making the NHS a great place to work and equipping the NHS to meeting the challenges of 21st century healthcare. The plan outlined a commitment to developing a new core offer that sets out the support we can all expect from the NHS as a modern employer. As part of ongoing work to progress this I was delighted that we were asked to be among a group of NHS organisations approached to take part in a series of focus groups.
On Wednesday a number of individuals from across PHT took part in three focus groups at the hospital led by Prerana Issar, Chief People Officer at NHS England and Improvement, on her first visit to Portsmouth. Thanks to everyone who gave up their time to take up this fantastic opportunity to provide direct input into and help shape the final stages of the core offer. The final NHS People Plan is due to be published next year and it’s great that we’ve had the opportunity to influence it.
On Friday I spent most of the day visiting departments across the QA site, either to give out presents which had been donated to our patients, with Melloney Poole, our Chair, or talking to many of you about the preparations in place for the days and weeks ahead. Other colleagues from our Executive team were also out and about, visiting departments across the Trust. It was wonderful to see so many teams getting into the festive spirit and to witness the extraordinary lengths which many of you have gone to in order to make it as special as you can for our patients.
Massive thanks go to Kerry Budd, Quality Improvement Facilitator, for her fantastic efforts in coordinating almost 1,000 gift donations for our older patients in the hospital. I know that many more of you have been either organising donations or collecting gifts for our patients, so I ask you all to take a moment to think about the difference you will have made to those in our care throughout the Christmas period.
Thank you for all that you do, day in, day out, to make a difference for our patients and their loved ones.
Mark Cubbon
Chief Executive
