A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.
Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting.
At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.
We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 03 February 2020
I’m delighted that so many of you were able to join in the activities to celebrate our improved overall rating of “good” on Wednesday, as the Care Quality Commission (CQC) published its final report following their most recent comprehensive inspection. Their report focuses on three key areas: the quality of the services we provide, how well we use our resources, and leadership (Well Led).
The inspection report rating of the quality of our services highlights nine areas of outstanding practice. It shows that our ratings have improved or been maintained across all core services inspected, with almost 80% of our ratings now being “good” or “outstanding”. This has been achieved against a backdrop of us seeing more patients than ever before on the QA site.
The achievement of a “good” rating for use of resources demonstrates considerable progress following the identification of a significant financial deficit and a period of financial turnaround in 2017/18. While financial pressures exist for many across the NHS, we have been able to demonstrate that we take our financial responsibilities seriously while delivering improvements in quality.
When we talk about leadership in this context, it can be viewed by some as referring to a handful of people. This is absolutely not the case. Being a “well led” organisation requires effective leadership from everyone in supervisory and leadership positions right across PHT. It was great to see the feedback from the inspection team showing just how well our leadership community is working together for the benefit of our patients and all who work here.
One of the highlights of Wednesday has to be the Emirates Spinnaker Tower being lit green in recognition of our “good” rating, in full display to our community. This was a great reminder of how grateful we are for the support we receive from our local community.
The report also sets out areas which need to be improved and I recognise there’s more to do to ensure our patients receive consistently high quality care through each interaction with us. We’re already working on the delivery of the improvements required and we should be confident they will be achieved. I know that some of the headlines which followed previous inspections were difficult to read, but this report provides us with the opportunity to draw a line under that part of our past and to look confidently to the future, as we continue our improvement efforts.
If there is any further information you need in order to talk to your team members and colleagues about the inspection report, further improvements needed and our plans for the future, do let us know. More information and materials aimed at supporting discussions with your colleagues are available on the intranet.
I try to say ‘thank you’ for the phenomenal work you do every day, whenever I get the opportunity. I know just how hard you have worked to contribute to this achievement and I’m truly grateful for everything you do.