A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.
Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting.
At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.
We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 19 August 2019
I enjoyed being out and about this week as part of the Executive Team’s ‘Working Together’ programme. The main purpose is to see and hear how things are going for you as individuals, but also for your teams and services.
One of the themes of discussion from the ward areas I visited this week was staffing. This was related to some areas experiencing difficulties filling certain shifts due to the availability of temporary staff over the summer holiday period, or there were stories of positive impact following our successful nurse recruitment campaign. We have been working with Bank Partners to provide support to those departments with immediate pressures and we expect to be back to normal soon. We are also expecting the substantive nursing position to continue to improve month-on-month, for the rest of the calendar year.
This week we welcomed 29 new international nurses to the organisation, we have 32 starting in September, and we are delighted that we have a further 70 joining us before Christmas. This will be in addition to the 30 newly qualified nurses joining us between now and the end of October. The additional nurses we have recruited will add greater stability to many teams and departments, but ultimately, this allows us to provide greater continuity of care to our patients.
This week has been a busy week, with relatively high numbers of patients attending our Emergency Department (ED) for this time of year. Our ability to accommodate an additional volume of patients has been made more difficult due to the staffing challenges I have already mentioned, but also the greater number of patients across our wards who are awaiting ongoing care in the community. We will continue to do all we can to improve the position, while working with our colleagues in the community to respond to the pressures.
You may well have read or heard reports of an ongoing national shortage of intravenous feed supplies, due to changes made to the production process by a national supplier. This has affected small groups of patients and hospitals, across various parts of the country, but the impact has been minimised significantly for our patients, due to the incredible work of our Pharmacy, Dietetics and Gastroenterology teams. They have worked relentlessly to ensure the continued supply to those of our patients who rely on intravenous home feeding and I’m hugely grateful for the outstanding teamwork they have demonstrated.
Finally, on Friday we had the opportunity to show one of our local MPs, Stephen Morgan, around our ED. Dr Eliot Wilkinson, Clinical Director, showed Stephen around and talked about the improvements his team have been making since his last visit. Dr Kate Hardy and France Wiseman also joined us to talk about the progress we’re making with our Transforming Emergency Care project, and the plans to rebuild the ED. Stephen was one of the key stakeholders who supported our bid for investment in the project and I’m delighted that he took the time to visit us once again.
Thank you for your contribution to the outstanding teamwork we see across many departments every day, for the benefit of our patients and other members of the PHT team.
I enjoyed being out and about this week as part of the Executive Team’s ‘Working Together’ programme. The main purpose is to see and hear how things are going for you as individuals, but also for your teams and services