A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.
Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting.
At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.
We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 18 November 2019
Dear colleague,
We continue to work with service leads across PHT, and with our partner organisations, to drive improvements in flow across the site and reduce delays for patients attending our Emergency Department (ED). Avoiding delays for patients who arrive on foot and via ambulance is an absolute priority for us all. I look forward to sharing updates each week, setting out the changes that are being put in place, to deliver a better experience for our patients and our teams working at our front door.
On Wednesday I had the opportunity to spend time with some of our midwives, hearing about their experiences and ideas for delivering an even better service for women in their care. Thank you to Karen Munks, Senior Clinical Midwife, for allowing me to spend time with her and colleagues while working in our delivery suite. In the afternoon I went along to G4, our short-stay Frailty Unit, to observe their midday Board Round. It was fantastic to see such effective multi-disciplinary working, all centred around our patients. Thanks to the entire team for allowing me to participate, I learned a lot.
I hope that many of you will have had the opportunity to have a look at our new Long Service Board, which is in place on C level, close to our Phlebotomy Suite. The board lists the names of individuals who have each dedicated 30 years or more continuous service to PHT. This is just one small way of celebrating the outstanding commitment and contribution of some of our longest serving colleagues. The board will be regularly updated and expanded to include even more individuals in the coming weeks. We’re working with our Change Agent team to find additional ways to recognise and celebrate long service so if you have any ideas, please do get in touch.
Inspectors from the Care Quality Commission (CQC) visited us this week for the final stage of their inspection programme. Once again, the team remarked upon the friendliness and helpfulness of everyone they met. They aim to provide feedback from the inspection and publish the reports over the next few months. I will, of course, share that with you as soon as I have it. Thanks to everyone who has been involved at each stage of the process, allowing us to share the improvements we’ve already made across the Trust, while describing the areas where we’re keen to make further progress.
Some of you may have recently received a reminder about completing your National NHS Staff Survey. So far, our response rate is 43%, which is lower than it was at this point last year, but there are two more weeks left before the survey closes. You will have heard me say this before, but the NHS Staff Survey is an important way for you to share views of your experience of working here at PHT. The feedback we receive is confidential and provides crucial feedback which will drive further improvements across the Trust. If we don’t have your feedback, we can’t act on it, so please do take 15 mins to complete the survey.
The response rate so far is broken down as follows
Mark Cubbon
Chief Executive
