A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.
Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting.
At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.
We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 17 February 2020 to 30 December 2098
On Monday I had the opportunity to welcome 27 individuals to the second cohort of our bespoke Beyond Boundaries development programme for Black, Asian and Minority Ethnic (BAME) staff. The programme will run for six months and has been designed to support the personal and professional development of BAME colleagues from across the organisation. We’re committed to finding ways in which we can support the professional and personal development of all at PHT and this is one area that I’ve been keen to support for the second year. The feedback from the participants on the first cohort was very positive and I’m looking forward to meeting with everyone towards the end of the programme.
Thank you to our Renal Team for rallying around to prevent further disruption for patients who usually receive their dialysis at Bognor Regis this week, following a temporary issue with a water plant. The team here at QA worked with colleagues at Bognor and South Central Ambulance Service (SCAS), to ensure patients affected could be transferred to QA where they received their dialysis. This was a real team effort and I am grateful for the swift action taken by all involved.
Liz Rix, our Chief Nurse and I were delighted to welcome Board members from Healthwatch Portsmouth to PHT this week. This was one of the regular meetings held throughout the year so we can share updates on our progress and to describe our priorities for the months ahead. It’s a great opportunity to receive direct feedback from the Healthwatch Board, but also to hear of ideas to strengthen engagement with our patients. We’re trying to learn more from each interaction we have with patients and their carers, so the discussion about our approach was timely.
A while ago I was asked to attend a meeting of Hayling Island Residents’ Association (HIRA) to talk about the improvements we’ve made, our plans for the future, and to hear feedback from the residents. I attended on Wednesday evening and despite the weather, there was a great turnout and so much interest in how we’re continually looking at ways we can deliver improvements to services. I hope to have the opportunity to return at some point in the future as part of our community engagement with the Building Better Emergency Care programme.
Finally, it was an absolute pleasure to attend the “going home” party of a patient discharged from F1. As is often the case, their personal story was inspirational, but the care and treatment they received from so many departments and individuals was incredible. It was a great reminder of just how many lives we touch each day, our patients and those around them.
Thank you as ever, for the great work you do every day.