After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 16 April 2019
Time: 12:44
Dear colleagues,
This week I was delighted to learn that our learning disability liaison team have received their ‘Rhino Sensory Voyager Trolley’, a state of the art piece of equipment that will help to support those patients who may find a hospital appointment a stressful experience. The trolley has a number of features all carefully designed to help a patient relax, with a built-in MP3 player, a reflective mirror ball, mirrored panels and fibre optic strands. Initially the equipment will be available to adult outpatients with a learning disability but the team have plans make it available to all patients in all wards and departments throughout the hospital.
The equipment was purchased through the hospital charity, using funds raised by the department as well as a generous donation from Tesco in Fareham and a grant from Wessex Patient Safety Collaborative. This is a fantastic example of the support available to improve our patient’s experience during their stay with us and we are immensely grateful to all those who fundraised to make it happen. If you would like to learn more about how the hospital charity can help you fundraise for your department then our fundraising team would be delighted to help, or you can contact Director of Communications and Engagement, Emma McKinney.
Last week we learnt that we are one of fourteen NHS Trusts to have been chosen to be involved in testing the proposed changes to urgent and emergency care standards. On Tuesday Dr Lesley Bishop, Director of Medicine and Urgent Care and, Dr Eliot Wilkinson, Clinical Director of Emergency Medicine, joined me in London for a meeting to learn more about the pilot programme and testing period. As we receive more information about the standards and the associated programme of work, we will be holding a number of briefing sessions for those teams and departments who will be most affected.
The purpose of the communication and interaction we have with our regulators such as the Care Quality Commission is well understood by us all. However you may be less aware that periodically throughout the year many of our services receive visits from a range of other external organisations to assure themselves of the quality and standards of care we provide. This is an important part of our ongoing commitment to providing safe, high quality care and is part of our daily business. I’m pleased to let you know that following a recent quality visit from the British Standards Institute our breast screening team have been successful in being re-certified. This is great news and importantly ensures that we can continue to provide an excellent service to local women. Thank you to all from the breast screening team who were involved in preparing for the visit.
And finally, our Chief Financial Officer, Chris Adcock will be leaving the Trust in the summer to take up the role of Chief Financial Officer with Surrey and East Sussex Commissioning Alliance. Chris joins their team at an exciting time, following the range of changes proposed to the commissioning environment in the NHS Long Term Plan. Chris has significant experience in the acute sector and this move is a natural progression for him and is a lot closer to his home and family. His experience of working across the Portsmouth and South East Hampshire ‘system’ will be invaluable in his new role. He will be particularly missed by his Board and finance department colleagues and we wish him every success. I have started the recruitment for his successor and I plan to be interviewing in the middle of May.
Thank you for the commitment you show each and every day, to deliver the very best care, to each of our patients.
Mark Cubbon
Chief Executive
This week I was delighted to learn that our learning disability liaison team have received their ‘Rhino Sensory Voyager Trolley’, a state of the art piece of equipment that will help to support those patients who may find a hospital appointment a stressful experience
