A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.
Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting.
At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.
We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 13 January 2020
Dear colleagues,
We’re now at end of the week which is traditionally one of the most challenging weeks in the NHS calendar. Like many hospitals across the country, we have experienced some of that pressure ourselves. I’m grateful for the way in which individuals and teams across the site have worked together to support those working in ED and to provide the best possible experience for our patients.
I was delighted to welcome the Director General of the Defence Medical Services, Peter Homa, for his first visit to PHT on Friday. He was accompanied by Air Commodore Clare Walton, Commander of the Joint Hospital Group, the Commanding Officer for the Joint Hospital Group (South), Commander Alister Witt, and our own Surgeon Captain (Dr and Divisional Director) Barrie Dekker. This was a routine visit, but one which provided a fantastic opportunity to share examples of the positive relationships we have built with colleagues from the Armed Forces over many years.
Also on Friday, we welcomed Penny Mordaunt MP to the QA site where she went on to meet with members of our Estates and Facilities team and representatives from our PFI partners. It was great to have the opportunity to show Penny around parts of the site where Engie and PHT staff work together to ensure the facilities we provide for patients and for us all to work in are kept to the highest possible standards.
As an example, I was delighted to hear that our hospital has once again received the top rating of five out of five for food hygiene and safety following a recent unannounced inspection by an Environmental Health Officer at Portsmouth City Council. We have been rated at the highest level of food hygiene and safety since the early 1990s and this fantastic achievement is all down to the team’s hard work, both monitoring and dealing with potential issues before they arise.
This was our first unannounced inspection and the Environmental Health Officer who inspected the kitchens and food preparation areas was so impressed they had no recommendations or changes to suggest. Congratulations to our Engie colleagues on their achievement which is fantastic news for our patients, visitors and all who work at PHT.
Finally, you may recall from a previous message that the third phase of our Culture Change Programme is now underway. The delivery phase will last 18 months and is about developing, testing, implementing and series of interventions in response to recommendations arising from phases one and two. Our Change Agents are now seeking your views as part of a review of three of our recognition schemes – our annual Pride of Portsmouth Awards, our Employee and Team of the month recognition scheme and how we recognise and celebrate long service across the organisation.
Getting this right is important and your views help us to understand what’s working well and what might need to change, so I encourage you to share your thoughts and ideas to help shape the way we value teams and individuals across PHT. For details on upcoming trolley dashes and to take part in the Change Agents’ survey click here or email change.agents@porthosp.nhs.uk
Thank you for all that you do each and every day.
Mark Cubbon
Chief Executive
