A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.
Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting.
At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.
We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 10 November 2019
Despite the range of improvements made across urgent care, we’ve experienced periods of significant pressure across the site this week and I’m only too aware of the impact this has on our patients whose experience is affected, and on those individuals and teams involved in their care. Our response requires a whole hospital approach to support our ED and I am greatly encouraged by the commitment from teams across all services to do exactly that. The response and support from our partners is also important and we continue to work with all organisations to establish ways in which we can support earlier discharges or provide alternatives for patients attending our ED, or to those who may require an admission to hospital.
On Tuesday, I was delighted to sign a new strategic partnership agreement alongside Professor Graham Galbraith, Vice-Chancellor at the University of Portsmouth. This extension to our existing partnership allows us to build on our current strengths, both academically and clinically, to benefit patients, staff and students in the communities we serve. We will soon begin the recruitment of Clinical Chairs in emergency medicine, stroke and respiratory medicine. Once these key appointments have been made, this will provide a platform for other departments and specialties in the future.
Every three months we all have the opportunity to provide feedback on the organisation as part of our Pulse Survey. This is in addition to the day-to-day feedback we seek and includes the Staff Friends and Family Test (SFFT), which asks how likely we are to recommend the Trust for care and treatment and as a place to work. I’m pleased to see further improvement in both measures, but there is more to do and following your feedback we are:
Feedback from the Pulse Survey also shows the importance of our appraisals process. As we continue to work towards ensuring each and every one of us has had an appraisal, we are also holding a Trust-wide audit to understand the quality of appraisal conversations that are taking place. It’s important to know about the areas we need to improve so they add value, both personally and organisationally.
The annual National NHS Staff Survey is another important way for you to share your views on your experiences at work, ranging from development opportunities to health and wellbeing. So far 3,112 surveys have been completed and returned across the organisation – a response rate of 42%. The breakdown is as follows:
The survey is confidential and individual responses will not be seen be anyone at the Trust. If you have not yet done so, please do take the time to complete the survey. Your feedback is key in helping us to understand areas where we are getting things right and where we need to take action to improve and address any concerns raised.
Finally, on Wednesday I was delighted to support our finalists at the Health Service Journal Awards. The annual awards are the largest benchmarking and recognition programme in the health sector and it was fantastic to see some of the great work of teams and individuals across PHT recognised at this prestigious event.
Our very own Professor Anoop Chauhan, Director of Research and Innovation and Consultant Respiratory Physician, received recognition as Clinical Leader of the Year for his clinical excellence and outstanding contribution to healthcare. This was richly deserved and I’m sure you’ll join me in congratulating him.
Congratulations also to The Modern Innovative SolutionS Improving Outcomes iN Asthma, Breathlessness and COPD (Mission ABC) project, which was shortlisted as a finalist in an impressive 7 categories. Mission ABC was recognised as Acute Sector Innovation of the Year and highly commended in the Connecting Services and Information and Primary Care Innovation of the Year categories. Developed by our Research and Innovation Department, Mission ABC is a multi-disciplinary integrated care model delivering exceptional health outcomes in patients with asthma, breathlessness and Chronic Obstructive Pulmonary Disease.
We were also shortlisted as finalists for Freedom To Speak Up Organisation of the Year and in the Driving Efficiency Through Technology category, for the development and implementation of Bedview. I’m immensely proud of the contribution made by all finalists who went through three individual rounds of judging and I’m sure you will join me in recognising the significance of their achievements for the benefit of our patients.
Thank you, as ever, for the outstanding contribution you make every day to support us in delivering the best care possible for our patients.
Despite the range of improvements made across urgent care, we’ve experienced periods of significant pressure across the site this week and I’m only too aware of the impact this has on our patients whose experience is affected, and on those individuals and teams involved in their care.